28492 CONSTELLATION ROAD VALENCIA, CA 91355
WWW.VITEKCCTV.COM
Version 1.0
June 2015
VITEK
VITEK products carry a three (3) year limited warranty. Digital recording and storage products are
also warranted for 3 years. * Per a special agreement with Western Digital, as of August 2016,
VITEK also warrants factory installed Hard Drives for the full 3 year span of the recorder warranty
provided that the recorder was purchased through an authorized VITEK distributor.
VITEK warrants to the purchaser that products manufactured by VITEK are free of any rightful
claim of infringement or the like, and when used in the manner intended, will be free of defects in
materials and workmanship for a period of three (3) years, or as otherwise stated above, from the
date of purchase by the end user. This warranty is non-transferable and extends only to the original
buyer or end user customer of a Vitek Authorized Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond the
control of VITEK, including but not limited to, acts of nature, improper installation, excess moisture,
misuse, lack of proper maintenance, accident, voltage fluctuations, or any unauthorized tampering,
repairs or modifications. This warranty becomes VOID in the event of alteration, defacement, or
removal of serial numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product returned
at the request of the customer (subject to availability) with a new product that equals or exceeds
the performance of the original product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an advance replace-
ment for a defective product; however, all related costs including, but not limited to shipping and/
or delivery charges will be the responsibility of the customer. If upon return inspection a product
is determined to be in good working order or shows evidence of misuse, the customer will be
responsible for full payment of the original product purchased as well as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK’S responsibility shall be
limited to repairing the defective product, including all necessary parts and related labor costs. At
its sole discretion, VITEK may choose to either exchange a defective product or issue a merchan-
dise credit towards future product purchases. Any replacement parts furnished in connection with
this warranty shall be warranted for a period not to exceed the remaining balance of the original
equipment warranty.
A Return Authorization number or “RA” number must be obtained prior to the return of any item
for repair, replacement, or credit. VITEK requires that this “RA” number be clearly printed on the
outside of the shipping carton to avoid refusal of said shipment. The Return Authorization number
expires after 30 days. Products returned after the 30 day period will be subject to refusal. Ship-
ping charges, if any, must be prepaid. A copy of the bill of sale (or invoice of purchase), together
with a complete written explanation of the problem must accompany all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or purchased
through unauthorized sales channels. Warranty support is available only if product is purchased
through a Vitek Authorized Reseller.
*Limited Warranty means that VITEK reserves the right to repair or replace any product found de-
fective within the warranty time period, prorated to the date of original purchase. If VITEK cannot
repair the product, VITEK reserves the right to replace it with an equal or better product and grade
at VITEK’s discretion.
VITEK LIMITED PRODUCT WARRANTY
Version 1
July 2019
