Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect device list and check if the solar charger is now listed.
Only one phone or tablet can be connected to the solar charger at any given time. Make sure no other devices are connected
and try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone
or tablet.
Rule out any issues with the phone or the VictronConnect app by using another phone or tablet and try again.
If still unresolved, refer to the
•
PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect
app:
Navigate to the device list of the VictronConnect app.
Enter the solar charger's unique PUK code as printed on its product information sticker.
Click on the option symbol next to the solar charger listing.
A new window will open which allows you to reset the PIN code back to its default: 000000.
•
How to communicate without Bluetooth
In case Bluetooth is not functional, turned off or unavailable, VictronConnect can communicate via the unit’s VE.Direct port. Or,
if the unit is connected to a GX device, VictronConnect can communicate via VRM. For more information see paragraph: ”The
different ways to connect with VictronConnect”.
6.7.3. VE.Direct port communication issues
These are not common and if this occurs it is probably due to one of these issues listed in this paragraph.
Physical cable connector or data port issues
Try a different VE.Direct cable and see if the unit will now communicate. Is the
connector inserted properly and deep enough? Is the connector damaged? Inspect the VE.Direct port, are there bent pins? If this
is the case, use long nose pliers to straighten the pins, while the unit is unpowered.
VE.Direct TX port issues
Check the “TX port function” setting in VictronConnect. Does the set function match the application it is
being used in. To test if the TX port is operational check its functionality using a
.
VE.Direct RX Port issues
Check the “RX port function” setting in VictronConnect. Does the set function match the application it
is being used in. To test if the RX port is operational check its functionality using a
VE.Direct non-inverting remote on/off cable
Note, unlike most other Victron products it is not possible to connect the Multi RS Solar to a GX device (i.e. Cerbo GX) using the
VE.Direct interface. You must use the VE.Can interface to connect to a GX device.
6.7.4. VE.Smart communication issues
The Multi RS Solar does NOT support VE.Smart networking.
6.8. Settings or firmware issues
6.8.1. Incorrect settings
Incorrect settings can cause strange solar charger behaviour. Check if all settings are correct.
If in doubt, it could be an option to reset all settings to default using the VictronConnect app and then make all required settings.
Consider saving the existing settings before performing a reset.
In most cases the default setting can be used with only minor changes.
If help is required with making settings, please refer to the manual or contact your Victron supplier or distributor.
6.8.2. Firmware issues
To rule out a firmware bug, update the firmware.
NOTE: It might be useful to write down the firmware number before and after the update. This can be usefull information should
you need to request
.
On first connection, the controller might have updated the firmware. If the controller did not automatically ask for a firmware
update, check if the controller is running the most up to date firmware and perform a manual update:
• Connect to the controller.
Multi RS Solar
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Troubleshooting Guide - MPPT
