Chapter 4
Tips and Troubleshooting
Troubleshooting
Page 132
Xgig1000 Hardware Guide
March 2017
•
Make sure the system image and application image folders are visible at login.
Contact your Network System Administrator for information and refer to
the FTP Site for Upgrades” on page 121
for information on where to place the
folders.
•
Verify that the FTP server IP address is correctly entered on the web’s
Configura-
tion – FTP
page.
•
Verify that the user name and password information on the web’s
Configuration –
FTP
page are correct. User name and password are case sensitive.
The system is rebooting repeatedly
The chassis is triggered to reboot.
•
With system image upgrading, the chassis will be rebooted twice as a normal opera-
tion.
•
Don’t refresh the web browser as the system is rebooting.
•
If the chassis keeps on rebooting after all necessary steps are observed, turn off the
chassis and contact the
team.
The Cascade Port LEDs do not blink after initiating Sync Discovery
Indicates that no Sync Discovery sequence is taking place.
•
Check to make sure all cables are correct and in good working order. Straight-
through CAT-5 cables are required.
•
Check to make sure that all connections are secure.
•
Check to make sure that the cabling between the cascade ports is correct. A cable
should exist from the Cascade OUT port of the master (first) chassis in the sequence
to the Cascade IN port of the second (slave) chassis. This Cascade OUT to Cascade
IN cabling must be repeated for additional chassis in the chain. The last chassis in
the chain only requires a cable to its Cascade IN port.
Sync Discovery does not complete
The Cascade Port LEDs continue to blink, and Sync Discovery does not complete.
•
Check to make sure all cables are correct and in good working order.
Straight-
through CAT-5 cables are required.
Use of cross-over cables between chassis
may result in the Sync Discovery being unable to complete.
•
If you are cascading chassis, make sure all the chassis have the application image
version.
•
Power cycle the chassis.
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