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Appendix B Tips and Troubleshooting for First Generation Chassis
Troubleshooting
March 2017 Xgig1000 Hardware Guide Page 145
• Try booting the Xgig1000 chassis with the backup image. See “Restarting the
Xgig1000 Chassis with the Backup System Image” on page 148 for instructions. If
successful, the current image is damaged. You need to replace the current system
image. See
“Updating the FTP Server with Upgrade Images” on page 123 for instruc-
tions.
• If all above steps have been performed and you still cannot ping the Xgig1000
chassis, contact the
“Technical Assistance” team.
Cannot connect to the Xgig1000 chassis using the web browser
The Xgig1000 chassis can be pinged, but the web browser returns an error message. The
web application is not responding to the connection request.
• Make sure you are using the correct version of the browser: IE 6.0 or greater or
Firefox 1.5 or greater.
• Make sure the correct chassis name or chassis IP address is used.
• Make sure both the connecting computer and the Xgig1000 chassis are on the same
network. Refer to
Chapter 2 “Xgig1000 System Setup” for information on how to
discover the Xgig1000 chassis address settings using the console port.
• On a rare occasion, a web application file of the current boot image is damaged; use
the console port to boot the system with the backup image as described in the
“Restarting the Xgig1000 Chassis with the Backup System Image” on page 148 .
Once the system is booted up with the backup image and the web-based connection
is re-established, replace the current system’s image by going through the system
upgrade process.
Can’t find the system or application upgrade on FTP server
The chassis cannot find the specified image or the system is unable to logon to the FTP
server.
• Make sure the FTP server is on-line and available to the chassis.
• Make sure the FTP server has the applicable images.
• Make sure you have both the OS and the app kit installed.
• Make sure the system image and application image folders are visible at login.
Contact your Network System Administrator for information and refer to
“Setting Up
the FTP Site for Upgrades” on page 121 for information on where to place the
folders.
• Verify that the FTP server IP address is correctly entered on the web’s Configura-
tion – FTP page.
• Verify that the user name and password information on the web’s Configuration –
FTP page are correct. User name and password are case sensitive.