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NSC-200 User Guide

22162977

July 2022

97

Appendix

This appendix includes troubleshooting and supplemental information, including the 

following:

 

y

"Cleaning the instrument" on page 98

 

y

"Resolving problems" on page 98

 

y

"Limited warranty" on page 99

 

y

"Getting technical assistance" on page 99 

 

y

"Additional information" on page 99

 

y

"FAQs" on page 100

 

y

"Specifications" on page 102

 

y

"Ordering information" on page 105

5 

Содержание NSC-200

Страница 1: ...NSC 200 Network Service Companion User Guide...

Страница 2: ...All other trademarks and registered trademarks are the property of their respective owners Patented as described at www viavisolutions com patents Copyright release Reproduction and distribution of th...

Страница 3: ...ment CAUTION y This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment The End user must follow the specific operating instructions for satisfying RF expos...

Страница 4: ...021 Agr ment d enregistrement Marocain AGREE PAR L ANRT MAROC Num ro d agr ment MR00029750ANRT2021 Date d agr ment 18 ao t 2021 EU WEEE and battery directives This product and the batteries used to po...

Страница 5: ...California Proposition 65 California Proposition 65 officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986 was enacted in November 1986 with the aim of protecting individuals in...

Страница 6: ...ation to operate this product CAUTION Do not use the instrument in any manner not recommended by the manufacturer CAUTION A strong electromagnetic field may affect the measurement accuracy of the mete...

Страница 7: ...What ships with the NSC 200 15 Preparation for use 15 Chapter 1 Quick Tour 17 About the Companion 18 Benefits 18 Features 19 A guided tour of the Companion 20 Front view 20 Bottom view 21 Charging the...

Страница 8: ...ing the firmware from USB 55 Installing software options 55 Updating the firmware from StrataSync 56 Viewing hardware software versions and options 57 Syncing to the StrataSync server 58 Syncing with...

Страница 9: ...ownload measurement 92 Measurements upload 92 TrueSpeed testing 93 Before you begin 93 SpeedCheck testing 94 SpeedCheck server setup 94 Iperf testing 95 Before you begin 95 VIAVI UDP Speed testing 95...

Страница 10: ...NSC 200 User Guide 22162977 July 2022 10 Contents...

Страница 11: ...ervices and repair information Assumptions This guide is intended for novice intermediate and experienced users who want to use the product effectively and efficiently We are assuming that you have ba...

Страница 12: ...described in the following tables Description Example User interface actions On the Status bar click Start Buttons or switches that you press on a unit Press the ON switch Code and output messages All...

Страница 13: ...he Safety definitions on page 14 for more information This symbol represents an alert It indicates that there is an action that must be performed in order to protect equipment and data or to avoid sof...

Страница 14: ...ult in death or serious injury It may be associated with either a general hazard high voltage or other symbol WARNING Indicates a potentially hazardous situation that if not avoided could result in de...

Страница 15: ...ou unpack your instrument do the following y Inspect the unit for damage If the instrument is damaged put it back in the box and contact VIAVI customer service see Technical assistance on page 11 y If...

Страница 16: ...NSC 200 User Guide 22162977 July 2022 16 About this Guide...

Страница 17: ...the unit status indicators connectors and using with the VIAVI Mobile Tech app including the following y About the Companion on page 18 y A guided tour of the Companion on page 20 y VIAVI Mobile Tech...

Страница 18: ...ear fast demarcation the way your customer experiences it y Optimize WiFi coverage performance educate end users with simple room by room analysis Get network improvement recommendations when performa...

Страница 19: ...PON software option For more information contact your local VIAVI representative or visit www viavisolutions com Features y GPON XGSPON Ethernet and WiFi tests including throughput tests up to 10 Gbps...

Страница 20: ...SC 200 User Guide 22162977 July 2022 20 Chapter 1 Quick Tour A guided tour of the Companion Power and Pair indicators Service and Network indicators Power and Pair buttons Status indicators Front view...

Страница 21: ...s This door should remain closed when not using any of these ports Bottom view Charging the battery Connect the supplied AC adapter to the USB C port on the unit to power the Companion or charge the b...

Страница 22: ...of the service tests Link Indicates the status of the service tests Physical Indicates the status of the physical layer SFP Indicates the SFP port is the active port for the current test ETH Indicate...

Страница 23: ...Pair buttons The Power and Pair buttons are found near the top of the unit Pair Press and hold to pair with a Bluetooth device Power Press and hold to turn the Companion on or off Play Used for safe...

Страница 24: ...bile Tech app from the App Store or Google Play Mobile Tech Connecting to StrataSync You can connect to StrataSync using your smartphone or tablet anytime anywhere using the VIAVI Mobile Tech app Once...

Страница 25: ...pp on your mobile device 2 Press the Login to StrataSync button The Login screen will be displayed 3 Enter your Username and Password then press the Sign In button The Mobile Tech Main menu will be di...

Страница 26: ...the Settings menu then select Bluetooth y Verify that the device is not paired with any NSC Companion unit 3 From the Mobile Tech Main menu under My Devices find the Companion shown as NSC 200 and sel...

Страница 27: ...s sync to StrataSync manage files on the unit and even view documentation You ll also see the date and time of the last time your meter synced to StrataSync Near the top of the Main menu you can selec...

Страница 28: ...62977 July 2022 28 Chapter 1 Quick Tour y Instrument Sync Sync your instrument to StrataSync and deploy configuration files y Job Manager Attach jobs to tests including customer info and work orders a...

Страница 29: ...ou can save to your phone or tablet Use the NSC 200 Files menu to manage files stored on your meter use the Mobile Tech Files menu to manage those stored on your mobile device y Documentation View and...

Страница 30: ...tion syncing to StrataSync contacting product support for more information or to request a repair or calibration configuring Mobile Tech settings and upgrading the firmware From the Main menu select t...

Страница 31: ...Chapter 1 Quick Tour y Product Support Contact the VIAVI Technical Assistance Center request repair or calibration or watch quick tip videos y StrataSync Connect to StrataSync from your browser for ad...

Страница 32: ...ly 2022 32 Chapter 1 Quick Tour y Settings Configure advanced settings for the Mobile Tech app including when the unit syncs and clearing local data y Upgrade Firmware Easily upgrade the firmware of y...

Страница 33: ...1 Quick Tour Companion menu From the Main menu press the Companion button to bring up the Companion menu Here you can run tests and set up your testing profiles as well as check the firmware version o...

Страница 34: ...er Guide 22162977 July 2022 34 Chapter 1 Quick Tour y OneCheck Ethernet Run simplified OneCheck Ethernet tests y OneCheck PON Run simplified OneCheck PON tests y OneCheck WiFi Run simplified OneCheck...

Страница 35: ...200 User Guide 22162977 July 2022 35 Chapter 1 Quick Tour y Loopback Run simplified Loopback 1G and 10 G tests y WiFi Expert Run advanced WiFi tests including coverage channel noise airtime and throug...

Страница 36: ...NSC 200 User Guide 22162977 July 2022 36 Chapter 1 Quick Tour y TWAMP Light Run simplified TWAMP Two Way Active Measurement Protocol light tests y Fusion Client Run simplified Fusion Client tests...

Страница 37: ...y 2022 37 Chapter 1 Quick Tour y Profile Manager Set up and manage testing profiles y Meter Settings Configure advanced settings for the Companion including customer info power settings and the blueto...

Страница 38: ...NSC 200 User Guide 22162977 July 2022 38 Chapter 1 Quick Tour y Remote Control Run tests on the NSC remotely if the Mobile Tech app and the NSC are on the same network...

Страница 39: ...ger on page 45 y Connecting to the network on page 53 y Updating the firmware from USB on page 55 y Installing software options on page 55 y Updating the firmware from StrataSync on page 56 y Syncing...

Страница 40: ...on settings select Companion Meter Settings Mobile Tech From the Mobile Tech Settings menu you can do all of the following y Enable cellular use y Adjust the sync time to StrataSync y Send usage repor...

Страница 41: ...ing y Add customer info including name and ID y Adjust auto power off settings for the meter y Change the Bluetooth name of the meter y Reset GPON SFP y Restore factory default settings From the Main...

Страница 42: ...Customer Name and ID should be set at the factory If you don t see your company info here enter your company s StrataSync Account ID in the Customer ID field The Customer Name should then update auto...

Страница 43: ...es are Mobile and NSC The NSC type allows you to add customer information for the job as well Creating a job 1 From the Main menu select Job Manager The Job Manager screen appears 2 Select Create New...

Страница 44: ...nager screen select the active or assigned job you want to add detail 2 Add detail as necessary including customer information y To change the active job select a job from the Assigned Jobs list and s...

Страница 45: ...the Main menu select Companion and then Profile Manager The Profile Manager screen appears 2 Select Create New Profile at the top 3 From the pop up select the type of profile you want to create PON Et...

Страница 46: ...nd customize for your network Not all of these apply to each type of test of course General y Profile Name y Password y PON ID Type y Passive Mode y Interface y Run IP Test y Run Ping Test y Run Trace...

Страница 47: ...y Test Data Traffic y Customize MAC Address y Custom MAC Address y Interface Type y Interface Protocol y Address Type y User Class y VLAN If you are using separate IP addresses for management and test...

Страница 48: ...er Class y VLAN y VLAN ID y VLAN Priority Interface Configuration y Interface Type y RSSI Threshold y Autonegotiation y Interface Rate y Enable Flow Control y ONT Rx Min Threshold Class B ODN 28 dBm y...

Страница 49: ...tworks or sub networks y IPv4 DNS Enter the address of the DNS server y User Class y Vendor y VLAN y VLAN ID y VLAN Priority WiFi Expert Configuration y Estimated Throughput Mbps y Airtime Percent y N...

Страница 50: ...eshold Mbps Broadcom Speed Service Configuration y Run Broadcom Speed Service y Server IP y Port y Duration ms y Packet Length y Target Rate kbps y Max Steps y Loss y Upload Threshold Mbps y Download...

Страница 51: ...RL y Upload Threshold Mbps y Download Threshold Mbps Iperf Configuration y Run Iperf Test y Iperf Version y Gateway Enable y Server y Port y Test Duration s y Transport Protocol y Number of Streams y...

Страница 52: ...ftware option For more information contact your local VIAVI representative or visit www viavisolutions com y Download Threshold Mbps y Expert Settings y Test Duration s y UDP Port y UDP Packet Size by...

Страница 53: ...end of the fiber cable to the GPON network 3 Verify that network connectivity is enabled via the status indicators on the meter 4 Use the Profile Manager and testing profiles in the previous section t...

Страница 54: ...red if Key Management is set to None If you don t know your network passoword and your WiFi gateway has a WPS security button you can press it and then select Use WPS in OneCheck WiFi instead of enter...

Страница 55: ...will blink pink and blue for a minute or so as it updates The meter will power off when finished Installing software options You can install software options via USB drive if VIAVI sends you a file or...

Страница 56: ...select the Options menu in the upper right The Options menu appears 5 Select Upgrade Firmware The Upgrade Firmware screen appears showing the current firmware version and if an update is available Yo...

Страница 57: ...ware software versions and options You can easily see more detail about your Companion including the software version serial number Tech ID and installed software options From the Main menu select Sho...

Страница 58: ...e options y Updating the software on the unit y Updating the software on the PON SFP y Cloning a device create a golden unit y Uploading and storing of test reports screenshots OneCheck profiles and c...

Страница 59: ...the screen y Sync Shows any files ready to sync to StrataSync y To fetch files from the meter press the Fetch Files button at the bottom y To upload files to StrataSync press the Upload Files button a...

Страница 60: ...will be considered to be the most up to date y The server will then send any files to the unit being synchronized that it determines are newer than those on the unit y The unit will then send any rep...

Страница 61: ...e Tech Files menu is used to manage those stored on your mobile device deploy to the Companion or upload to StrataSync NSC 200 Files Use the NSC 200 Files menu to manage the files on the Companion and...

Страница 62: ...s downloaded it will change to a green checkmark Files and reports will then be saved to the Mobile Tech Files menu For more info see the next section y To delete a file select the file and swipe to t...

Страница 63: ...ort to another app on your device such as text or email When you download files and reports from the Companion to save to your device they will apper here To view PDF files you may need to download a...

Страница 64: ...to NSC 100 y Attach to Job To return to the Main menu at any time select Back in the upper left 3 Choose the option you want To export to another app select the app you want from the pop up The file c...

Страница 65: ...share or delete Then select Share or Delete joe smith abc com 2019 10 23 16 45 Ethernet Geolocation 39 71 86 07 Timestamp 2019 10 23 16 42 Service Ookla Speedtest Delay ms 20 0 Upstream Mbps 99 9 Unk...

Страница 66: ...ts remotely 1 From the Main menu select Companion and then Remote Control The Remote Control screen appears 2 Turn on Remote Control at the top 3 Set up your hardware as necessary including using the...

Страница 67: ...NSC 200 User Guide 22162977 July 2022 67 Chapter 2 Meter Setup...

Страница 68: ...NSC 200 User Guide 22162977 July 2022 68 Chapter 2 Meter Setup...

Страница 69: ...About OneCheck testing on page 70 y OneCheck PON on page 71 y OneCheck Ethernet on page 72 y OneCheck WiFi on page 73 y WiFi Expert on page 75 y Loopback on page 80 y TWAMP Light on page 83 y Fusion...

Страница 70: ...k switch or web address to test for connectivity and run Traceroute to record and observe the route of traffic through the network The available tests on your meter include y OneCheck PON y OneCheck E...

Страница 71: ...device being emulated registration ID serial number and vendor as necessary 5 Select the location for the test 6 Start the test by selecting the Start or Delayed Start buttons at the bottom of the sc...

Страница 72: ...nformation 4 Select the location for the test 5 Start the test by selecting the Start or Delayed Start buttons at the bottom of the screen After a few minutes the results are displayed y To run a Dela...

Страница 73: ...r name and password as necessary 5 Select a pre defined location for the test or create your own 6 Start the test by selecting the Start or Delayed Start buttons at the bottom of the screen After a fe...

Страница 74: ...m the Select a Network screen you can select the Channel View button at the bottom of the screen for more channel detail You can choose from 2 4 GHz or 5 GHz and select a channel to bring up a pop up...

Страница 75: ...Profile Manager on page 45 for more information 3 Select the WiFi network you want to test 4 Start the test by selecting the Start button at the bottom of the screen The Companion will then start to...

Страница 76: ...r 3 OneCheck Testing Access Points From the Access Points screen you can sort and view the APs in a few ways y Sort by Press to sort by signal strength ascending and descending names and channel y Sho...

Страница 77: ...lect the section again to collapse it Collapse Expand Airtime Select Airtime to get even more details on usage y Airtime numbers show the WiFi airtime all WiFi devices working in the channel and the n...

Страница 78: ...m the Select a Network screen you can select the Channel View button at the bottom of the screen for more channel detail You can choose from 2 4 GHz or 5 GHz and select a channel to bring up a pop up...

Страница 79: ...NSC 200 User Guide 22162977 July 2022 79 Chapter 3 OneCheck Testing WiFi Help When running the test you can select the Info icon for more detail help Info...

Страница 80: ...lecting the Start button at the bottom of the screen After a few minutes the results are displayed 5 Once the physical layer is successful the remote device should send a Loop Up 6 If Loop Up is proce...

Страница 81: ...2 81 Chapter 3 OneCheck Testing Port Loopback This test loops back all traffic NOTE If you have Persist on Boot enabled in the testing profile it may take a few minutes for the unit to reboot and cont...

Страница 82: ...00 User Guide 22162977 July 2022 82 Chapter 3 OneCheck Testing L2 Loopback This test loops back L2 traffic from a specific MAC address L3 Loopback This test loops back L3 traffic from a specific IP ad...

Страница 83: ...ofile Manager on page 45 for more information 4 Enter the following registration ID serial number and vendor as necessary 5 Start the test by selecting the Start button at the bottom of the screen Aft...

Страница 84: ...w one See Profile Manager on page 45 for more information 4 Start the test by selecting the Start button at the bottom of the screen After a few minutes the results are displayed y To see details of t...

Страница 85: ...the test screen select Job View 2 Select the test you want to createa report for and then Report at the bottom of the screen 3 Enter the work order customer info and any notes for the report and selec...

Страница 86: ...Ping Server IP 192 168 0 85 Requests Sent 10 Replies Received 10 Replies Lost 0 Average Delay ms 1 0 Replies Lost 0 Network IP Address Companion Address 192 168 0 104 Netmask 255 255 255 0 Gateway 192...

Страница 87: ...nnected to the mobile device configure the test you want to run and press Delayed Start The NSC will pause until ready to test 2 Press the Play button on the NSC to start the test It is not necessary...

Страница 88: ...NSC 200 User Guide 22162977 July 2022 88 Chapter 3 OneCheck Testing...

Страница 89: ...The data layer tests allow you to test for connectivity and throughput including the following y About data tests on page 90 y Ping and Traceroute testing on page 91 y Speedtest by Ookla data testing...

Страница 90: ...e y Speedtest by Ookla y Speed Service by Broadcom y TrueSpeed y SpeedCheck y Iperf y VIAVI UDP Speed NOTE Several of the tests require additional setup before testing See Profile Manager on page 45 f...

Страница 91: ...faces Its download upload rate is up to 2 Gbps for Ethernet Speedtest uses any IP interface including IPv4 that you established for testing It does not require any additional configuring Before you be...

Страница 92: ...ver The download transfer then begins followed by updates of percentage complete and average download rate in bytes sec Once the download transfer has completed the final download rate measurement is...

Страница 93: ...for Ethernet With TrueSpeed you can quickly evaluate the customer experience of their network and provide actionable information to resolve problems Based on the IETF RFC 6349 TCP throughput testing m...

Страница 94: ...ions To enhance the server s ability to support high bandwidth SpeedCheck tests the following changes should be made to the server configuration file y File C Apache24 conf httpd conf y Modification y...

Страница 95: ...ure the test is enabled in the profile as well VIAVI UDP Speed testing The optional VIAVI UDP Speed test provides a repeatable standards based test methodology to resolve complaints about poor network...

Страница 96: ...NSC 200 User Guide 22162977 July 2022 96 Chapter 4 Data Testing...

Страница 97: ...tal information including the following y Cleaning the instrument on page 98 y Resolving problems on page 98 y Limited warranty on page 99 y Getting technical assistance on page 99 y Additional inform...

Страница 98: ...and are connected properly for the test you are performing Data testing y The IP ping menu says pings are being sent but the network statistics are not incrementing Verify the IP address and netmask M...

Страница 99: ...cturer warranty nse products en pdf Getting technical assistance If you require technical assistance call 1 844 GO VIAVI 1 844 468 4284 For the latest TAC information visit https support viavisolution...

Страница 100: ...etails see example below y Server URL stosat balt 01 sys comcast net 8080 y Server Location Baltimore MD 3 Alternatively y Leave the Server URL blank y Enter the string of characters you want to filte...

Страница 101: ...SB on page 55 How to add SW options via USB See Updating the software on the unit on page 58 How to deploy a file received in an email to an NSC e g Test Profile files Option files Customer Setting fi...

Страница 102: ...988 OMCI compliant Upstream 1270 nm Tx Signal Power Range 4 0 dBm to 9 0 dBm Downstream 1577 nm Rx Signal Power Range 28 0 dBm to 9 0 dBm Test Results PON Activation State Power Level values from the...

Страница 103: ...tandard Width Max Router PHY Rate Up to 802 11 a b g n ac WiFi 5 3x3 Adds IP Web connectivity Throughput Tests WiFi Radio 802 11 a b g n ac 3x3 Throughput Performance Test Optional Interface GPON Ethe...

Страница 104: ...0 C to 50 C Battery Charging 0 C to 40 C Storage Temperature Range 20 C to 60 C Operating Humidity Range 10 to 90 RH non condensing Operating Altitude 4000 m max DC Input Power 15V 3A USB C Power Deli...

Страница 105: ...NSC200 LOOPBACK BASE Ethernet 1G NSC200 LOOPBACK PLUS Ethernet 10G All NSC200 PLATINUM 1G NSC200 PLATINUM 10G All Options Test Applications NSC OC GPON NSC OneCheck GPON NSC OC XGSPON NSC OneCheck XGS...

Страница 106: ...ACK 10G NSC L2 L3 10G Loopback NSC FUSION CLIENT NSC Fusion Client NSC TWAMP REFLECTOR NSC TWAMP Reflector NSC OPTICAL ETHERNET NSC Optical Ethernet SFP NSC SFP ELEC 1G NSC 1G Electrical Ethernet SFP...

Страница 107: ......

Страница 108: ...North America 1 844 GO VIAVI 1 844 468 4284 Latin America 52 55 5543 6644 EMEA 49 7121 862273 APAC 1 512 201 6534 All Other Regions viavisolutions com contacts email TAC viavisolutions com 22162977 Ju...

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