62
Using your Viasat box
Solving problems
Message
Possible cause
Suggested solution
Purchase not possible.
A problem
occurred while
you were trying
to purchase the
programme.
Please call customer service for assistance.
Preparation of the new
card - please wait.
You have only just
inserted your new
Viasat smart card
into your box and
your card is still
being checked.
Initialisation and authorisation may take up to 5 minutes.
Please wait.If the problem continues, call customer
service.
Inserted card is being
initialised - please wait.
You have only just
inserted your new
Viasat smart card
into your box and
your card is still
being authorised.
Initialisation and authorisation may take up to 5 minutes.
Please wait.If the problem continues, call customer
service.
Unviewable service
- waiting for approval.
Your box is
attempting to gain
approval for the
selected service.
Wait for your box to resolve the problem; if it is not
resolved call customer service for assistance.
Please call customer
service.
An unknown error
has occurred.
Please call customer service.
General Problems
If you are experiencing difficulty with your box, check the troubleshooting table below
– this may provide the answer you are looking for. *Before you check connections
between your equipment, make sure you disconnect all your equipment from the mains
supply. When you have finished checking and making connections, safely reconnect all the
equipment to the mains supply (see page 13).
Problem
Possible cause
Suggested solution
Your box doesn’t seem
to be working, and
there are no lights on
the front panel.
Your box is not
receiving power.
Make sure that the mains lead is properly plugged in and
that the mains supply is switched on.
Check that the mains wall socket has power (try plugging
in a lamp).
Your box doesn’t seem
to be working, and the
front-panel standby
light is
red
.
Your box is
switched off.
Press standby on the front panel, or
S
on your remote
control.
❖
Содержание Pace 460PVR
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