6
ENGLISH
Solving problems
Message
Possible cause
Suggested solution
This service is not
available in your region.
The channel is not
available in your
region.
You cannot watch this channel. Select a different channel
to watch.
You have insufficient
credit on your smart
card. Please connect
your receiver to the
telephone line to
update your credit. It is
done automatically at
the next purchase of a
PPV event.
There is not
enough credit left
on your smart
card to buy this
programme, or
you telephone line
is not correctly
connected to your
box.
Check that the telephone lead between your box and
the telephone point is properly plugged in (see page 12).
Always switch your box off at the power supply before
plugging or unplugging any other equipment.Your credit
is updated automatically at the next purchase of a PPV
event.If the problem continues, call customer service.
You have insufficient
credit on your smart
card. Please connect
your receiver to the
telephone line to
update your credit. It is
done automatically.
There is not
enough credit left
on your smart
card to buy this
programme, or
you telephone line
is not correctly
connected to your
box.
Check that the telephone lead between your box and
the telephone point is properly plugged in (see page
12). Always switch your box off at the power supply
before plugging or unplugging any other equipment.If the
problem continues, call customer service.
You are not authorized
to watch this channel
on this receiver. Wrong
smart card for this
receiver. To use this
card in this receiver
please call the number
for your country.Your
Viasat card ID and box
ID can be found in the
Sytem Details menu.
You have more
than one Viasat
box and have
inserted the wrong
smart card for this
box.
Insert the right smart card for this box.If the problem
continues, call Viasat’s interactive telephone service using
the number appropriate for your country:Sweden08 5620
3300Norway8005 3020Denmark7012 1151Finland09
4249 7700You will need your Viasat smart card ID and
box ID. These are displayed on the System Details screen.
To view the System Details screen, see ‘Viewing the box
information’ on page 51.
You cannot purchase
this event using your
receiver. Please call
customer service to
purchase this event.
A problem
occurred while
you were trying
to purchase the
programme.
Please call customer service for assistance.
This card is not valid
any more. Please use
you new Viasat viewing
card.
You have inserted
an old or invalid
smart card.
Insert the your new Viasat smart card.If the problem
continues, call customer service.
It is not possible to
purchase this event.
You cannot
purchase Ticket
channels between
8.00-10.00.
Please try again later.
Содержание Pace 460PVR
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