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Retail exchanges can only be provided within 30 days of
purchase directly from Vesta Precision. Products purchased
through resellers, retail partners, or other websites are not eligible
for a retail exchange. Please consult their exchange policies for
more information. We cannot provide a retail exchange for any
damaged devices not covered under our limited warranty.
Warranty Replacements
Our products come with a 2-year limited warranty. Warranty
replacements are eligible within 2 years of original date of
purchase. To be eligible for a warranty replacement, you must:
•
Have purchased the product within the last 2 years
•
Have the original order number or email that was used during
your purchase. If purchased through a reseller, retail partner,
or other website, you must provide a copy of your original
receipt
•
Email us to request warranty service
Warranty replacements can only be provided within 2 years of
original purchase date. We cannot provide a warranty
replacement for any damaged devices not covered under our
limited warranty.
Shipping Charges
Shipping charges incurred in connection with the return,
exchange, or warranty replacement are paid for by Vesta via
prepaid waybill issued by the support team.
