Safety
9
Warranties
Ver tu two-year limited inter national war ranty
for cellular phone
THIS LIMITED WARRANTY SHALL NEITHER EXCLUDE NOR LIMIT (I) ANY
MANDATORY STATUTORY RIGHTS OF THE CLIENT OR (II) ANY OF THE
CLIENT’S RIGHTS AGAINST THE SELLER/DEALER OF THE PRODUCT.
VERTU warrants that this cellular phone (“Product”) is free from defects in material
and workmanship according to the following terms and conditions:
1. The Limited Warranty for the Product extends for TWO (2) years beginning on the
date of original purchase or delivery of the Product, whichever is the later. In case
of a change of owner/user, such warranty period shall continue for the remaining
part of the twenty-four (24) month period and otherwise remain unaffected.
2. During the period of the Limited Warranty, Vertu will repair, modify or replace, at
Vertu’s sole option, any defective parts, or any parts that will not properly operate
for their intended use with new or refurbished replacement items if such repair or
replacement is needed because of product malfunction or failure during normal
usage. No charge will be made to the Client for the repair or replacement of any
such parts. Vertu will also pay for the labour charges incurred by Vertu in repairing
or replacing the defective parts. The repaired Product will be warranted for the
balance of the original warranty period or for ninety (90) days from the date of
repair, whichever is longer. This Limited Warranty does not cover damage to or
defects in (other than manufacturing defects) appearance, cosmetic, decorative
or structural items and any non-operative parts. Vertu’s limit of liability under the
Limited Warranty shall be the price paid by the Client for the Product less a
reasonable amount for usage. These remedies are the Client’s exclusive
remedies for breach of this Limited Warranty.
3. Upon request from Vertu, the Client must prove the date of the original purchase
or delivery of the Product by producing a legible and non-modified original
certificate of authenticity which clearly indicates the name and address of an
authorised retailer, the date and place of purchase/delivery, the product type and
the IMEI or serial number of the Product, a bill of sale or a dated receipt which
contains the same information.
4. Vertu shall bear the cost of shipping the Product to the location from which the
Client handed over the Product to Vertu (or its representatives) after the
completion of service under this Limited Warranty.
5. The Client shall have no coverage or benefits under this Limited Warranty if any of
the following conditions are applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage,
exposure to moisture or dampness, spillage of food or liquid, exposure to chemical agents,
unauthorised modifications, unauthorised connections, unauthorised repair, rough
handling, misuse, neglect, abuse, accident, alteration, improper installation, or other acts
which are not the fault of Vertu, including without limitation damage caused by shipping,
dropping the Product, deterioration of consumable parts, such as batteries which by their
nature have a limited lifecycle, and breakage or damage to antennas.
b) The Product has been damaged from external causes such as collision with an object, or
from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to
thermal, environmental or weather conditions, an Act of God, or battery leakage, theft,
blown fuse, or improper use of any electrical source, damage caused by computer or
internet viruses, bugs, worms, Trojan Horses, cancel bots or damage caused by the
connection to other products not recommended for interconnection by Vertu.
c) The Customer Service at Vertu was not advised by the Client in writing of the alleged defect
or malfunction of the Product within thirty (30) days after the expiration of the applicable
warranty period.
d) The Product was not returned to Vertu or its authorised retailer within thirty (30) days after
the appearance of the defect within the warranty period.
e) The Product serial number plate or the accessory data code has been removed, defaced,
altered or is illegible.
f) The defect or damage was caused by the defective function of the cellular network system
or by inadequate signal reception by the external antenna.
g) The defect was caused by the Product being used with or connected to an accessory not
manufactured and supplied by Vertu or used other than for its intended use.
h) The battery was short-circuited or the seals of the battery enclosure or cells are broken or
show evidence of tampering or the battery was used in equipment other than that for which
it has been specified.
i) The Product software needs to be updated due to changes in cellular network parameters.
j) The defect or damage was as a result of general wear and tear incurred in normal usage of
the Product.
6. If a problem develops during the period of the Limited Warranty, the following
procedure will apply:
a) The Client shall return the Product to the place of purchase for repair or replacement
processing or if this is not convenient because of distance (more than 50 miles/80 km) or for
other good cause, the Client may contact Vertu Customer Service at 03-6738-3955 (or +81-
3-6738-3955 from countries outside Japan).
b) The Client shall bear the costs of transporting the Product to the relevant Vertu service
location, with transport and insurance charges prepaid.
c) Subject to Clause 6(e), the Client will be billed for any parts or labour charges not covered
by this Limited Warranty.
d) Vertu will repair or authorise the repair of the Product under the Limited Warranty within 30
days after receipt of the Product by Vertu or a Vertu authorised service centre, or within an
extended period as may be notified by Vertu to Client due to the nature of the repair
(“Timeframe”). If Vertu cannot repair within the Timeframe, or after a reasonable number of
attempts to repair the same defect, Vertu at its sole option, will provide a replacement
Product or refund the purchase price of the Product less a reasonable amount for usage.
e) If the Product is returned to the Customer Service at Vertu during the period of the Limited
Warranty, but the problem with the Product is not covered under the terms and conditions of
this Limited Warranty, the Client will be notified and given an estimate of the charges the
Client must pay to have the Product repaired, with all shipping charges billed to the Client. If
the estimate is refused, the Product will be returned freight collect. If the Product is returned
to the Customer Service at Vertu after the expiration of the warranty period, Vertuís normal
service policies shall apply and the Client will be responsible for all shipping charges.
7. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WARRANTIES AND
CONDITIONS STATED IN THIS LIMITED WARRANTY ARE IN LIEU OF ALL
OTHER CONDITIONS, WARRANTIES OR OTHER TERMS CONCERNING
THE SUPPLY OR PURPORTED SUPPLY OF, OR FAILURE TO SUPPLY OR
DELAY IN SUPPLYING THE PRODUCT WHICH MIGHT, BUT FOR THE
AFFECT OF THIS CLAUSE 7, HAVE EFFECT BETWEEN VERTU AND THE
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