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Appendix
memo
Replacement cell phone delivery
service
• When you have trouble with your au
cell phone, replacement cell phone
(same model, same color, including new
battery) is delivered by calling to. Return
your damaged cell phone within 14 days
after replacement cell phone is delivered.
• Available up to twice in a year from the
day you use this service as a start day.
If you do not use this service in the past
year at the subscription to this service, it
will be 1st and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
• Repairs due to water soak and
irreparable damage are not covered by
this service.
• Damages and malfunctions intentionally
caused by the customer as well as those
due to modifications (e.g. disassembly,
change of parts, painting, etc.) by the
customer are not covered by this service.
• You cannot receive a refund for
replacement of the outer casing due to
stains, scratches, paint removal, etc. on
the outer casing.