
147
Appendix
■
au after-sales service information
Service details
Secure cell phone support plus
Member
Non-member
Replacement
cell phone
delivery service
Spontaneous
failure
1st year
Free of charge
Not covered
2nd year
or later
Customer charge
1st time: 5,250 yen
2nd time: 8,400 yen
Partial damage, water
soak, irreparable
damage, theft or loss
Holding over
and repair
Spontaneous
failure
1st year
Free of charge
Free of charge
2nd year
or later
Free of charge
(3-year warranty)
Actual cost is
charged to the
customer
Partial damage
Customer charge
Upper limit: 5,250 yen
Water soak or irreparable
damage
Not covered
Not covered
(model change)
Theft or loss
* Charge amounts are all tax-included.