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Appendix
Troubleshooting
Before you assume that the product is malfunctioning, check the following.
Symptom
Check item
Page
Cannot turn on power
when pressing
Is the battery pack charged?
u
P.87
Is the battery pack attached properly?
u
P.74
Is the connector on the battery pack soiled?
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Did you press and hold for at least 1 second?
u
P.96
Power shuts off by itself
Is the battery dead?
u
P.87
Power shuts off when the
startup screen is being
displayed
Is the battery dead?
* When the power is turned on with a low remaining
battery level, the startup screen is displayed and
then the screen shuts off after a while.
u
P.87
Cannot make calls
Is the power on?
u
P.96
Is an au Micro IC Card (LTE) inserted?
u
P.78
Did you enter the correct phone number? (Did
you enter the phone number starting with the area
code?)
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