24 Vaultek
®
Customer Support
If you have a problem with your Vaultek
®
safe that is not answered in the FAQ section of this manual, we
encourage you to visit www.vaulteksafe.com and select Support.
Limited Warranty
(Terms and Conditions)
VAULTEK
®
IS COMMITTED TO PROVIDING PRODUCTS OF HIGH QUALITY AND VALUE AND MAKES EVERY EFFORT TO
ENSURE ITS PRODUCTS ARE FREE OF DEFECTS.
Vaultek
®
guarantees your safe will be free of defects in materials or workmanship for a period of two years from
the date of original purchase from an authorized dealer and three years with verified product registration.
The warranty is only valid for the original purchaser and not transferable. This warranty is only valid for products
purchased and operated in the U.S. This warranty does not cover abuse, misuse, use in any manner for which is
not designed, neglected, modification, damage inadvertently caused by the user, accidents and/or tampering.
If service is needed Vaultek will, at its option, exchange or repair without charge for parts or labor. Upon
authorization of warranty service, customers are responsible for securely packaging product. Additionally,
customers are responsible for costs of shipping to and from Vaultek service center.
If the claimed defect cannot be identified or reproduced, customers will be held responsible for the costs
incurred. Please have the following information available before you begin a claim with Vaultek:
-Purchaser’s name, mailing address, email address, and a phone number.
-Copy of receipt or online order number (if purchased directly from us or Amazon)
-Authorized Dealer Name (if applicable)
-Detailed description of the problem
NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR
CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR THE INABILITY TO USE THE VAULTEK
®
SAFE.
FAQ
More online at vaulteksafe.com and select Support
Can I keep the safe plugged in at all times?
Leaving your safe plugged in continually will
not
harm the safe or
battery. However, to preserve the battery life we suggest that you unplug occasionally to allow the battery to
cycle down.
What happens to the master code that is stored in my Vaultek
®
safe when the battery dies?
The safe retains the
master code in the event of battery failure. Once the power is restored by inserting the AC adapter cable, the unit
will function as it did before the power loss.
What type of battery does my Vaultek
®
safe use?
Use a 3.7V 18650 rechargeable lithium-ion battery with a flat
top. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can be used to increase operation
time. This type battery is commonly available.
Can I use a battery of more than 2000 mAh?
Yes, a minimum 2000 mAh capacity is required, however 2200 mAh
or higher can be used to increase operation time.
What happens if I lose the keys?
First, make sure you register your safe in the event you do lose your keys.
Visit vaulteksafe.com and select Support for assistance. Be prepared to provide your order details and Product
Number.
Can I travel with my Vaultek
®
safe through US Customs or TSA Security at the airport?
Yes, there are no
restrictions on carrying this type of item. Please be aware that you may be asked to open your safe rather than
passing it through x-ray. We recommend that an authorized user be present during the transport of this item in
case such a request is made by a government authority. If transporting a firearm, be sure the safe is checked or
included with checked luggage and that you notify your airline agent at check in.
23 Vaultek
®
