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EN-11
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Service & Support
The «Trouble-shooting» section gives you valuable tips on how
to deal with minor malfunctions yourself, saving you the need for
and cost of a service technician.
Information on our warranty can be found at www.vzug.com
→Service →Warranty information. Please read this information
carefully.
Please register your appliance straightaway:
• online at www.vzug.com →Service →Online warranty registration
or
• using the enclosed registration card (if any).
This will allow you to take advantage of the best possible support
in the event of a fault in the appliance during the guarantee period.
You will require the serial number (FN) and appliance designation
to register your appliance. You will find them on the identification
plate of your appliance.
My appliance information:
FN:
Appliance:
Please have this appliance information to hand when contacting
V-ZUG.
Thank you.
Your repair order
In Switzerland, call the free service number 0800 850 850 to be
directed to your nearest Service Centre. You can arrange a time
for us to make an on-site visit to carry out repairs by phone.
Customers outside Switzerland can find the contact details of
their local service centre under
www.vzug.com →Service →Service Hotline.
General and technical queries, service agreement
information, warranty extensions and accessories
V-ZUG will be happy to help you with any general administrative
or technical queries, to accept your orders for accessories and
spare parts and to inform you about our progressive service agree-
ments. You can contact us at www.vzug.com and [email protected],
through your local service centre or in Switzerland on (+41) 58
767 67 67.
If none of the above causes ap-
ply and you cannot rectify the
fault yourself, please contact
your nearest customer service
department, stating the type
designation
1
and serial
number (FN)
2
as indicated
on the identification plate.
The position of the type plate is shown in the section entitled
Description of the appliance
.
Shutting your appliance down
If your appliance is to be shut down for any length of time, switch
it off and disconnect the plug or switch off or unscrew the fuse.
Clean the appliance and leave the door open in order to prevent
unpleasant smells.
The appliance complies with the relevant safety regulations
and EU Directives 2014/35/EU, 2014/30/EU, 2009/125/EG and
2011/65/EU.