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8 Trouble-shooting
… A9 flashes in the display
A9 Clean filters
and mat
Possible cause
Solution
▪
The following parts in the ap-
pliance could be blocked:
–
Door filter
–
Filter mat in door filter
–
Base filter
–
Additional filter mat
–
Heat pump mat
▸ Check and, if necessary, clean the parts.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Inform the caretaker, the owner of the appliance or
the property management company.
▪
High ambient temperature.
▸ Improve the ventilation of the room.
▪
The load is too wet/heavy.
▸ Spin washing at higher speed/reduce size of load.
... A11 appears in the display
A11 Clean heat pump and
cooler filter
Possible cause
Solution
▪
The following parts in the ap-
pliance could be blocked:
–
heat pump filter
–
cooler filter
▸ Check and, if necessary, clean the parts.
▸ Cancel the error message by pressing the
but-
ton.
▸ Start the programme.
▸ If the error appears again, note down the error
message in full and the serial number (FN) and
then turn off the power supply.
▸ Inform the caretaker, the owner of the appliance or
the property management company.
After cleaning, if the «A11» error message appears in the display again, the parts
in the appliance that can trigger an «A9» error message must also be checked
again.
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