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Manual Giga Connect Box
I can get on the Internet, but everything is slow
If the website you are visiting is very popular, that site may be having trouble servicing
all the requests. If other sites download quickly, wait for a few minutes and try again.
Usage during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may
slow down the connection.
I don't have a dial tone when I pick up the phone
In order for telephone service to be functional on the Giga Connect Box, telephone
service must have been purchased from the service provider and configured on your
Giga Connect Box. The following steps should help in identifying the source of the
problem.
Check to make sure the Giga Connect Box is plugged in and the outlet has
power. Use only the external AC power adapter (if provided) and power cord
included with the equipment.
Check the coax connection at the Giga Connect Box and the wall. Ensure they
are connected and tight. If they are and you do not have dial tone, contact your
service provider.
Is the phone plugged directly into the Giga Connect Box?
Make sure the phone is plugged into the port on the back of the Giga Connect
Box labeled «Tel 1» for line 1, and «Tel 2» for line 2.
If so, try a different phone. Make sure the new phone is a working phone.
If a known good phone is used and you still don’t have dial tone, try a
different phone cable. If a new phone and cable do not restore dial tone,
call your service provider.
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