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Manual Giga Connect Box

OPERATE THE GIGA CONNECT BOX

This chapter describes the controls and features available on the Giga Connect Box,
and covers basic troubleshooting procedures.



Set up your computer to use the Giga Connect Box (page 24)



Indicator lights for the Giga Connect Box (page 24)



Use the Reset button (page 25)



Reset the Giga Connect Box to factory defaults (page 25)

Set up your computer to use the Giga Connect Box

Follow the instructions in the information packet supplied by your service provider.
Contact your service provider if you need help setting up your computer.

LED patterns on the Giga Connect Box

The following table explains the meaning of various LED patterns on the
Giga Connect Box:

LED-Farbe

Bedeutung

LED color

Meaning

Solid white

Initial power, or bootup successful

Flashing white

Booting up

Flashing green

Upstream/downstream scanning and registration, or software
update in progress

Solid red

CM registration failed (rainging/physical reasons)

Flashing red

Network access denied, or other provisioning issues

Solid orange

Telephony error (cannot register phone)

Flashing orange

WiFi error (WiFi enabled but not working)

5

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Содержание GIGA CONNECT BOX

Страница 1: ...GIGA CONNECT BOX Manual...

Страница 2: ...UPC Schweiz GmbH Postfach 8021 Z rich upc ch 0800 66 88 66...

Страница 3: ...reless connectivity The Giga ConnectBox provides fourEthernet connections for use as the hub of your home officeLocal AreaNetwork LAN The Giga ConnectBox also provides 802 11a b g n ac wireless connec...

Страница 4: ...ur Giga Connect Box 15 Front panel 15 Rear panel 16 Choose an installation location 17 Connect the Giga Connect Box 18 Configure your wireless connection 20 4 Log in to the configuration interface for...

Страница 5: ...macOS 49 8 Troubleshooting 50 The Giga Connect Box is plugged in but the power light is off 50 I m not getting on the Internet all connections 50 I m not getting on the Internet Ethernet 51 I m not ge...

Страница 6: ...qualified personnel only CAUTION This device is restricted to indoor use The Giga Connect Box is designed to be connected directly to a telephone Connecting the Giga Connect Box to the home s existing...

Страница 7: ...many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding si...

Страница 8: ...ll text of the EU declaration of conformity is available at the following internet address http www arris com consumers eudoc As indicated by this symbol disposal of this product or battery isgoverned...

Страница 9: ...a wattmeter at the outlet Switch State Power Consumption OFF ON 0 3 W 12 0 W idle 15 3 W operation Note In most instances ARRIS recommends that the power switch remain in the ON position at all times...

Страница 10: ...3 1 compliant and backward compatible with DOCSIS 3 0 or 2 0 supports tiered data services if offered by your service provider Telephony services PacketCable and EuroPacketCable 1 5 and 2 0 compliant...

Страница 11: ...following hardware configuration is recommended Computers not meeting this configuration can still work with the Giga Connect Box but may not be able to make maximum use of Giga Connect Box throughpu...

Страница 12: ...ystem s security Keep the operating system of your computer updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest secur...

Страница 13: ...f you need to modify the default wireless security settings see Configure your wireless connection page 20 Ethernet or wireless There are two ways to connect your computer or other equipment to the Gi...

Страница 14: ...to the connections supported via Ethernet Note You can use the wireless connection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware w...

Страница 15: ...Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provide...

Страница 16: ...with a wireless device 2 Ethernet 1 4 Connectors for use with a computer LAN port 3 Tel 1 2 Connectors for the phone lines 4 Reset button Resets the Giga Connect Box as if you power cycled the device...

Страница 17: ...e Can you easily run cables between the Giga Connect Box s location and the phones If you are connecting devices to the Ethernet ports can you easily run cables between the Giga Connect Box s location...

Страница 18: ...he range proportionately Note You may decide to decrease the range of your wireless network as long as the decreased range is sufficient for your needs By limiting your network s range you reduce inte...

Страница 19: ...nly the external AC power adapter if provided and power cord included with the equipment The LED ring on the Giga Connect Box lights up then pulses white and green before appearing solid white Refer t...

Страница 20: ...device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption key If your computer or client device supports WiFi A...

Страница 21: ...Giga Connect Box Follow the steps in Connect the Giga Connect Box page 18 to connect to your Giga Connect Box In your browser s address bar type http 192 168 0 1 and press Enter The screen prompts you...

Страница 22: ...st from your WiFi connection After the tips the screen prompts you to click Continue to continue Click Continue The screen prompts you to enter a new WiFi network name and password Click both Change l...

Страница 23: ...iga Connect Box Type a new WiFi network name and a new WiFi password and click Next The screen indicates that you have completed your initial setup Click Go to Dashboard The user interface dashboard a...

Страница 24: ...ket supplied by your service provider Contact your service provider if you need help setting up your computer LED patterns on the Giga ConnectBox The following table explains the meaning of variousLED...

Страница 25: ...ou had power cycled the unit You may need to reset the Giga Connect Box if you are having problems connecting to the Internet You will not use this button often Use a pointed non metallic object to pr...

Страница 26: ...ccess the wireless LAN you must first establish a wired Ethernet connection between your computer and the Giga Connect Box In your web browser navigate to http 192 168 0 1 to access the wireless route...

Страница 27: ...all of the devices that are currently connected to your home network Device Name The host name of a client device connected to your network MAC address The MAC address of the connected client device I...

Страница 28: ...ant your Connect Box to operate as a wireless router or a modem Enable Modem Mode Select this option if you want to use the Connect Box as a modem You can connect a separate wireless router Enable Rou...

Страница 29: ...4 GHz Disable 5 GHz Select this option to disable wireless networking at 2 4 GHz or 5 GHz Wireless mode Select the wireless mode that you want to use from the drop down list Channel Choose a communic...

Страница 30: ...30 Manual Giga Connect Box Security The Security screen lets you configure your network names and passwords...

Страница 31: ...allow or block devices based on their MAC addresses Click Disable to disable filtering Click Allow if you only want to permit the devices on the list to connect Deny allows any device except those on...

Страница 32: ...est network WiFi Network Name SSID Enter a user friendly name to identify your guest network WiFi Network Name SSID Broadcast Choose whether you want to broadcast your guest network name If you choose...

Страница 33: ...nnecting a device to your network Choose Enable if you want to to be able to connect a device to your netowrk using the WPS button on the back of your Giga Connect Box Click Add Client if you want to...

Страница 34: ...ply changes when you finish making changes to this screen Firewall protection Select this option to enable basic firewall protection Block fragmented IP packets Select this option to prevent all fragm...

Страница 35: ...ck Apply changes when you finish making changes to this screen Attached devices Shows a list of devices that are currently connected to your network Add filter rule Enter the device name and MAC addre...

Страница 36: ...ual Giga Connect Box IP and port filtering The IP and port filtering screen lets you configure the traffic policy for your Internet service Click Apply changes when you finish making changes to this s...

Страница 37: ...ocal port range that you want to forward Local end port Enter the port at the upper end of the local port range that you want to forward External start port Enter the port at the lower end of the exte...

Страница 38: ...Trigger end port Enter the last port number in the range of ports for inbound packets that you want to forward Target start port Enter the first port number in the range of ports where you want to fo...

Страница 39: ...a a DMZ host on your Giga Connect Box Click Enabled if you want to set up a DMZ or click Disabled if you do not want to set up a DMZ In the DMZ address field enter the IP address of the host device On...

Страница 40: ...40 Manual Giga Connect Box DHCP Settings The DHCP Settings screen lets you configure how the Giga Connect Box assigns IP addresses...

Страница 41: ...address and other parameters from a DHCPv6 server Start address Enter the IP address that you want to be the first address in the DHCP range Number of addresses Enter the number of IP addresses that...

Страница 42: ...devices that support Universal Plug and Play UPnP to automatically configure themseves in the network Click Enabled if you enable this feature Network status The Network status screen shows the conne...

Страница 43: ...show various types of data Status Downstream Upstream Configuration Networking Change your password Use the Change your password screen to change the password used to access these screens Type a new...

Страница 44: ...ckup to create a backup file of your current configuration settings If you need to reload an early configuration backup file click Select file to find the file that you want to reload then click Reloa...

Страница 45: ...45 Manual Giga Connect Box Info The Info screen shows a summary of the Giga Connect Box s current status and its Internet setttings...

Страница 46: ...terface Ethernet cable supplied IP address subnet gateway and DNS information for installations not using DHCP How to use this section The following list shows the procedures for modifying the TCP IP...

Страница 47: ...ote If Windows requests permission to continue click Continue Double click Internet Protocol Version 4 TCP IPv4 to configure TCP IPv4 Note If your service provider requires TCP IP version 6 double cli...

Страница 48: ...TCP IPv4 and click Properties to configure TCP IPv4 Note If your service provider requires TCP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The T...

Страница 49: ...the TCP IP tab if necessary If you are using TCP IPv4 go to step 5 If your service provider requires TCP IPv6 go to step 8 Choose Using DHCP from the Configure IPv4 menu If necessary click the Renew D...

Страница 50: ...er up your Giga Connect Box especially when many people are online Always leave your Giga Connect Box plugged into AC power and connected to the cable system Check the LED ring The light should be whi...

Страница 51: ...ction utility discover your wireless LAN If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility Change your security mode to disabled Enabl...

Страница 52: ...e following steps should help in identifying the source of the problem Check to make sure the Giga Connect Box is plugged in and the outlet has power Use only the external AC power adapter if provided...

Страница 53: ...e connector at the back of the Giga Connect Box and plug in a known working phone If you now have dial tone the problem is with the house wiring Contact your cable company or a qualified wiring techni...

Страница 54: ...d for a cross over cable Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to the network DHC...

Страница 55: ...e Giga Connect Box provides a built in firewall The device usually a router that connects devices on a given IP subnet to other IP subnets The central office in an HFC network The headend houses both...

Страница 56: ...nect Box A set of rules and formats that determines the commu nication behavior of network entities at a given layer A device or program that stands in between a server for example a web site and a cl...

Страница 57: ...l switch Usually intended for lamps Avoid plugging your computer or Giga Connect Box into a switched outlet to avoid disruptions Transmission Control Protocol Internet Protocol The protocols used to f...

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