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Manual Giga Connect Box
TROUBLESHOOTING
The Giga Connect Box is plugged in, but the power light is off
Check all power connections.
Is the power cord plugged in firmly at both ends?
Note: Use only the power adapter and power cord included with the equipment.
If you plugged the power cord into a power strip, make sure the strip is switched on.
Make sure that the rear panel power switch is set to the ON position.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take over 30 minutes to establish a connection the first time you power up
your Giga Connect Box, especially when many people are online. Always leave your
Giga Connect Box plugged into AC power and connected to the cable system.
Check the LED ring. The light should be white and steady. If the light is blinking or a
different color, refer to LED patterns on the Giga Connect Box (page 24) for more
information. If the light blinks for more than 30 minutes, call your service provider for
assistance.
Check your cable connections. Connectors should be tight. The coax cable should not
be pinched, kinked, or bent sharply—any of these can cause a break or short in the
cable (you may have to replace the cable). If you have one or more splitters between
the Giga Connect Box and CATV outlet, remove the splitters and connect the Giga
Connect Box directly to the outlet.
Proceed to the Ethernet or wireless solutions if necessary.
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