STATUS AND ERROR MESSAGES
If you get the message “
Cutter off line!
” it means that the cutting plotter is not available at
all. Then turn on the plotter and make sure that the USB cable is connected to proceed.
If you get the message “
Load Media
” it means that the cutting plotter is connected but it is
not ready to use, there is the message “
Load media
” on the display of the plotter.
You have to raise the media lever and press button
#2
on the cutting plotter panel.
When “
Cutter ready
” is displayed the “
Cut Test
” and “
Start
” buttons are enabled.
After you have loaded a
fi
le for cutting, on the status bar changes and there you
fi
nd
the name of the current job and the status of the cutting plotter.
When you press the button “
Cut test
” or “
Start
” and you get the message error: “
ddcutter
not connected
”.
You have to turn on the switch of the feeder, and check that the green light on the switch
is on. If you continue to have this message check the USB connection.
The error message “
Could not run Graph”
is possible if the camera is not connected to
the computer. You get the same error if you try to run more sessions of the software.
When you check the USB connection you have to verify that the camera is connected to
the USB hub and the USB cable is properly connected on the computer and on the hub
side. The same error is possible if you try to open multiple sessions of the software.