The following table summarizes possible causes of paper jams and suggests ways of avoiding them.
POSSIBLE CAUSE
SUGGESTED REMEDY
The printer is not level.
Place the printer on a steady, level surface.
Your print media is too light or too heavy.
Use appropriate media
Your print media is damp or charged with static
electricity.
Use media that has been stored in appropriate temperature and
humidity conditions.
Your print media is creased or curled.
Use appropriate media. Flattened media can be used.
Your print media sheets are not aligned with
each other.
Remove the sheets, jog them into alignment and reload them.
Your print media is not aligned properly in the
paper tray.
Adjust the paper stop and paper guides of the tray, or the
manual feed guide on the MP Tray to align the media properly.
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