7.6 Clearing Stock Jams
In the unlikely event that a stock jam occurs, use the following procedure to clear the jam and continue printing operations:
1. Press the RESET button on the front panel. If
ET6000 Operator’s Manual
71U-1415-100K; REV E
Page 26 of 38
ed with the
2. Power the Unit off. CAUTION: Print
Head is sensitive to ESD.
3. Press the front panel release button. Lift the
front panel up and out of the way.
4. Pull the print head release lever forward and lift
the print head up away from the platen.
5. Grip the stock firmly from the rear of the Unit
and remove.
6. Check the print head and platen for adhered
label stock.
7. If there is label stock on the print head, use 99%
(or higher) isopropyl alcohol to clean the heater
element surface. Verify that all label stock,
media residue, and any other contaminants are
clear from the print head.
8. If label stock is wrapped around the platen,
rotate the platen and find a loose end of the
stock. Grip the stock firmly and pull it free from
the platen.
DO NOT USE A SHARP BLADE TO
CUT STOCK FROM THE PLATEN.
9. If label stock still remains on the platen, use 50%
(or lower) isopropyl alcohol to clean the platen
surface. Verify that all label stock, media
residue, and any other contaminants are clear
from the platen.
10. Although the stock guides are very short, check
both right and left sides for any label stock
which may have adhered to them. Use 99% (or
higher) isopropyl alcohol to clean these areas.
11. Verify that stock related contaminants are not
blocking the Top Of Form (TOF) sensor in the
left stock guide. Use canned air to clear sensor
if necessary.
12. Verify that stock related contaminants are not blocking th
canned air to clear sensor if necessary.
13. Check the ESD static brush for any label stock and related contaminants. Carefully remove these contaminants.
DO NOT USE ALCOHOL OR OTHER CHEMICALS TO CLEAN ESD STATIC BRUSH.
If the brush is damaged, replace the brush and or Unit immediately. Operating the Unit without an ESD static
brush, or with a damaged brush, may result in reduced print head life.
the jam does not clear by itself, proce
following steps:
e Present Sensor (PS) at the exit point of the Unit. Use
