
46
If…
Try..
The camera won’t pair with
the monitor
•
Making sure the camera is plugged in and the
red LED is on.
•
Pressing and releasing the pairing button
quickly. Do not press and hold the pairing but-
ton.
When I power up my moni-
tor and cameras for the
first time, they seem to be
on but there is no picture
on the screen
If the Power Saving feature has been turned on,
the monitor’s LCD screen will power off. Tap the
power button to turn the LCD back on.
There is no video (or au-
dio) when I try to watch live
video on the television.
•
Making sure the G17xx Series is turned on.
•
Making sure the AV plugs are inserted into the
correct jacks on the television.
•
Making sure they are fully seated.
There is no video on my
wireless device
•
Making sure the G17xx Series is turned on
and connected properly to your PC.
•
Making sure the Remote View software is on
and connected to the internet.
There is no audio on my
wireless device
•
Audio is not available for remote viewing; only
video is.
The app won't connect.
• Checking your internet/Wifi connection.
I can't view video on the
portal through my remote
PC.
•
Be sure you install the OCX plug in on that PC
during Portal login (see page 37).
Содержание G17 Series
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