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14.
13B
WARRANTY
This product was shipped after rigid company inspection. However, in case any failure
occurs under ULVAC’s responsibility, such as defect in manufacturing and damage during
transportation, Buyer shall inform ULVAC, Inc. or the local ULVAC representatives.
ULVAC will repair or exchange it at free of charge.
Warrantable Items: This unit
Duration of guarantee: One (1) year after shipping date from ULVAC
Warrantee scope
1)
Domestic business in Japan: Product, which has damage, caused by a failure on
delivery.
2)
Direct export transaction: Product, which has damage, caused by a failure on delivery.
The warrantee scope shall confirm to the new INCOTERMS.
3)
Products not satisfying meet the standard specifications although the product is used
under the normal service conditions such as temperature range and power etc.
Response procedure
1)
Domestic business in Japan: ULVAC send a replacement or Buyer return the
defective items to ULVAC, Inc. or to the local ULVAC representatives for repair. If
field service is required, Buyer shall ask ULVAC, Inc. or the local ULVAC
representatives.
2)
Direct export transaction: ULVAC send a replacement or Buyer return the defective
items to ULVAC, Inc. or to the local ULVAC representatives for repair. Return
charge shall be paid by Buyer.
Disclaimer
1)
Failure occurred after expiration of warranty period
2)
Failure caused by force majeure, such as fire, storm and flood damage, earthquake,
lightning strike, war etc
3)
Failure occurred due to carelessness handling or faulty usage
4)
Products remodeled, disassembled or repaired without ULVAC’s acceptance
5)
Failure occurred under abnormal environment, such as intense electromagnetic field,
radiation, high-temperature, high-humidity, flammable gases, corrosive gases, dust
etc.
6)
Failure occurred by noise
7)
Product deficiency or secondary damnification occurred to Buyer, from law suit to
ULVAC by third party for patent infringement.
8)
Sensor head being used (expiration of life, measurement error, etc.)
9)
Sensor head cable being used (cable burnout due to improper installation, poor
contact, etc.)
Others
1)
In case, special agreement or memorandum for specifications is made individually,
the descriptions are prior to this article “13 Product Warranty”.
2)
Buyer shall inform ULVAC when this product is exported out of Japan. In the
meantime, Buyer shall take necessary procedures according to Foreign Exchange and
Foreign Trade Law.
3)
As for the question and consultation, Buyer shall check the model and serial number
and ask the local representative or ULVAC, Inc.
4)
The content of this document is subject to change without notice in future.
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