TWIN EAGLES PINNACLE GRILL
Limited Product Warranty
Model: _________________________________ Serial No: _______________________________
Date of Purchase: _________________________ Selling Dealer: ____________________________
(Name and address)
Thank you very much for purchasing a high quality grill
from Twin Eagles, Inc. We have designed this grill to provide
you and your family with many years of great outdoor cooking
experiences. We would also like to provide you with one of the
most comprehensive product protection warranties in the outdoor
appliance industry. Please fill in the Model and Serial number
as well as date of purchase in the areas indicated above. Please
save this information for future reference. To get the full and
safe enjoyment for your grill please read your Owner’s Manual
carefully and review the proper operating and safety instructions
with any family members that may be using the grill.
Limited Lifetime Warranty:
Twin Eagles warrants
all stainless lids, burner boxes, side shelves,
and fabricated stainless steel components to original
owner
against
structural deterioration and corrosion due to the defects in materials and
workmanship for the lifetime of the product. Twin Eagles warrants the
structural frame of the product to maintain its structural integrity.
Discoloration, surface scratches, weather and atmospheric related
staining, and minor surface oxidation is normal and to be expected with
any outdoor product and is not covered under the products structural
warranty.
Limited 20 Year Warranty:
Twin Eagles warrants the stainless steel hex grates and main
burners for 20 years against structural deterioration. Surface rust,
oxidation, and discoloration are not covered.
Limited Five-Year Warranty:
Twin Eagles warrants the briquette trays, control valves, infrared
burners and metal knobs, for a period of 5 years
and will repair or replace
free of charge the part itself with the owner paying for all other cost,
including labor, mileage and transportation.
Full One Year Warranty
:
All remaining components including parts of the ignition system,
rotisserie motors, and non-stainless steel components and accessories are
covered under one full year warranty.
Manufacturer Warranty:
All products manufactured by Twin Eagles are
designed and produced with the highest quality and are guaranteed to be
free from defects at the time of delivery.
Extent of Warranty:
This warranty shall apply only to the products
delivered in the continental United States and Canada. It extends to the
selling dealers to the original purchaser at the original site of installation:
This warranty becomes valid at the time of purchase and ends either
by specified timeframe listed above, owner transfer or relocation.
In order
to activate the warranty we require that you send in the attached
warranty registration card. This registration is for our internal use only
and will only be used in the event we need to send you important safety
related product information. The information will not be sold or used for
any marketing related purposes.
Warranty Performance:
In the event of malfunction or defect covered
under the terms of this warranty, the factory authorized selling dealer and
or authorized distributor
is responsible for performing all necessary
repairs
. All field service costs are not covered in any way by this
warranty
. To obtain service, contact the authorized selling dealer.
In the
event the consumer is unable to obtain satisfactory customer service from
the authorized dealer, please call us directly at 562-802-3488
. We may
require that a written notification be submitted to Twin Eagles Customer
Service Department within ten (10) days of the reported failure.
There will
be no charge for parts if they are covered under our warranty.
If Twin Eagles determines that repair of a covered item is not
feasible, Twin Eagles reserves the right to replace the defective
merchandise. In the event of any warranty replacement, all removal,
replacement, installation and shipping costs are the responsibility of the
grill owner.
Warranty Limitations and Exclusions:
This warranty does not apply to
damages resulting from negligence, alteration, misuse, abuse, accident,
natural disaster, improper installation or improper operation, unauthorized
adjustments or calibrations, dings, dents, scratches, nor damages due to
harsh chemicals (i.e. cleaning products improperly applied). Warrantor is
not responsible for consequential or incidental damages. Under no
circumstances shall Twin Eagles or any of its representatives be held liable
for injury to any person or damage to any property, however arising.
This
warranty does not apply to commercial use, or to products with altered or
removed serial numbers.
Important: Please retain original proof of purchase to establish
warranty period.
Any implied warranties of merchantability and fitness applicable to
the equipment are limited in duration to the period of coverage of this
express written warranty. This warranty grants specific legal rights to the
purchaser. Other rights, which may vary from state to state, may also
apply. Title to the merchandise passes to the consignee upon acceptance by
the carrier. After acceptance by the carrier, the merchandise travels at the
risk of the purchaser. In the event of freight damage, do not refuse
shipment. Advise both the fright agent and the shipper of the damage.
Note the details of that damage on the freight bill before any freight
charges are paid and file a claim for damages with the freight agent.
.
Twin Eagles Products- Crafted with pride in the USA
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