Copyright © 2000 Tunstall Group Ltd.
Lifeline 4000 Advanced User Guide (B)
5
When help arrives
When a carer or member of control centre staff
arrives at the home of someone who has raised
an alarm they need to let the control centre know
that help has arrived (once they have seen to the
immediate needs of the resident). They do this
simply by pressing the large integral alarm button
on the Lifeline 4000 to raise an alarm call, and
then speaking to the operator who answers the
call. Operators using PNC3 Vision control centres
version 5.3 and above should normally park alarm
calls where help is being sent. These parked calls/
reminders will then be displayed at the control
centre when the person who has arrived to help
makes this further alarm call from the Lifeline
4000 that made the original call.
Homecare Management
When someone arrives at a resident's home to perform a service—such as check a central heating
system, or perform a personal service, such as providing physiotherapy—they can register this
service using a Lifeline 4000, providing the Lifeline 4000 in question has been configured to make
homecare calls. There are two types of service:
timed
and
non-timed
. For a
non-timed service
the
provider simply enters the details into the Lifeline 4000 and the Lifeline 4000 calls the control
centre to let the computers at the control centre know that a service has been delivered. For
timed
services
the service provider enters their details before they provide the service, and enters further
information into the Lifeline 4000 after they have provided the service. Once the Lifeline 4000
knows that the service has been delivered it will call the control centre computers to let them
know that the service has been provided, giving the start time and end time for the service.
1
Common Tasks
Содержание Lifeline 4000
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