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Truma manufacturer warranty declaration
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the appliance
which are based on material or production faults. In addition to this,
the statutory warranty claims against the seller remain valid.
A claim under warranty shall not pertain
– to parts subject to wear and in cases of natural wear and tear,
– as a result of using components in the units that are not original
Truma parts,
– to gas pressure regulation systems as a result of damage by for-
eign substances (e.g. oils, plasticisers) in the gas,
– as a consequence of failure to respect Truma instructions for install-
ation and use,
– as a consequence of improper handling,
– as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1, which
occur within 24 months after conclusion of the purchase agreement
between the seller and the final consumer. The manufacturers will
make good such defects by subsequent fulfilment, i.e. at their discre-
tion either by repair or replacement. In the event of manufacturers
providing service under warranty, the term of the warranty shall not
recommence anew with regard to the repaired or replaced parts;
rather, the old warranty period shall continue to run. More extensive
claims, in particular claims for compensatory damages by purchasers
or third parties, shall be excluded. This does not affect the rules of the
product liability law.
The manufacturer shall bear the cost of employing the Truma cus-
tomer service for the removal of a malfunction under warranty – in
particular transportation costs, travelling expenses, job and material
costs, as long as the service is carried out in Germany. The warranty
does not cover customer service work in other countries.
Additional costs based on complicated removal and installation condi-
tions of the appliance (e.g. removal of furniture or parts of the vehicle
body) do not come under warranty.
3. Raising the case of warranty
The manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun-Straße 12,
85640 Putzbrunn, Germany
Always notify the Truma Service Centre or one of our authorised ser-
vice partners if problems are encountered (see Truma Service book or
www.truma.com). Please describe you complaint in detail and state
the factory number of the device and the purchase date.
In order for the manufacturer to be able to determine whether an
incident subject to guarantee has occurred, the end user must, at his
own risk, bring or send the device to the manufacturer or service part-
ner. If there is damage to heat exchangers, the gas pressure regulator
must also be sent back to the factory.
With air conditioning systems:
To avoid transportation damage, the unit may only be sent to the
Truma Service Centre Germany or one of our authorised service part-
ners if agreed beforehand. Otherwise the sender bears the risk for any
transportation damage.
Please send all shipment to the factory as freight. In cases under
guarantee, the works shall bear the costs of delivery and return. If the
damage is deemed not to be a warranty case, the manufacturer shall
notify the customer and shall specify repair costs which shall not be
borne by the manufacturer; in this case, the customer shall also bear
the shipping costs.
