TransAct BANKjet 1500, Руководство оператора

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Revision E
Appendix D: Startup Troubleshooting
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This troubleshooting section provides solutions to problems that may occur with your printer during installation. The
following items are a list of possible problem areas. For more in-depth troubleshooting information, refer to our
Programmer’s Guide available from our web site or call our Technical Support Specialists.
Check to see if the following items have been installed and connected properly to your printer.
1. Are both covers fully closed and snapped into place?
2. Are the power cord and all communication cables plugged in correctly?
3. Are the ink cartridges installed properly?
4. Does the printer successfully complete a self-test?
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Remedy
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Press and release the * Button
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Confirm that power is available, and that the power cord is fully seated in the
power supply’s power socket.
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Check the connection of the power supply output cable to the printer.
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Check the printer’s Interface Card for damage. Replace if needed.
Table 15 Troubleshooting: Printer Does Not Turn ON
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Remedy
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Turn printer OFF and reconnect communication cables.
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Compare configuration settings with application requirements.
Use Self-Test to print out the printer’s configuration settings, or compare
to the configuration receipt that shipped with your printer.
Most Frequent Configuration Incompatibilities
Parallel Printer
Emulation
Carriage Return Options
Serial Printer
Emulation
RS-232 Serial Interface (baud rate)
Carriage Return Options
Knife Option
The Knife option is not automatically detected by the printer at initial power
on. It must be enabled at the factory using the printer’s configuration mode.
Be sure that the knife option is selected in configuration mode.
Dual Color Option
The Dual Color option is not automatically detected by the printer at initial
power on. It must be enabled at the factory in configuration mode. If the
printer is configured for dual color and operation is attempted without the
second pen installed, the printer will generate an Error Fault. To avoid this
Fault, the option must be disabled. A Dual cartridge printer can be operated
with only the left cartridge installed if the Color configuration is set to Black
Only.
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Confirm that the sticker on the bottom of your printer matches the application
system requirements. The setting should be one of three: Ithaca, Epson, Star.
See “Connecting the Cash Drawer”, on page 15.
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Check the Interface Card for damage. Replace if needed.