BAS-SVN208G-EN
23
Troubleshooting and Common Questions
Troubleshooting Air-Fi
®
: WCI does not join network
See the Tracer Concierge for Small Buildings User Guide (BAS-SVU031) for additional
troubleshooting.
Possible cause
Explanation/Resolution
Not enough time allowed
for joining
Give the WCI more time to join. If the network closes before the WCI has
joined, re-open if necessary by pressing the OPEN NET button on
another member WCI.
Wrong address
For factory addressed WCIs, verify address is correct.
Verify each WCI address after installation.
If sensor is installed, check for error code at sensor.
Initiate network formation and resolve by exception.
No power
Ensure that:
• The WCI is wired correctly.
• The corresponding controller is wired to equipment correctly and is
powered On.
Too much traffic
Try a different channel by selecting a different net address or by using
Tracer TU. A better channel may be found by trial and error or by using
a purchased tool such as WiSpy.
Outside of radio range or
too many obstacles
Relocate WCI or add a repeater
Defective WCI
Replace
