TracPhone V3-IP User’s Guide
92
Troubleshooting
111
The ICM is unable to initialize its built-in wireless access
point (WAP). Contact KVH.
112
There is an internal fault in the ICM. Contact KVH.
117
There is an open circuit in the BUC power cable (ICM
jumper cable between C1 and C2) or the transmit (TX) RF
cable. Check the cables. If the cables are OK, the BUC might
be faulty – contact KVH.
118
There is a short circuit in the BUC power cable (ICM
jumper cable between C1 and C2) or the transmit (TX) RF
cable. Check the cables. If the cables are OK, the BUC might
be faulty – contact KVH.
120
The internal temperature of the ICM’s built-in modem
exceeds acceptable limits. Try these steps:
• Listen for the cooling fan inside the ICM. If you don’t
hear the fan, contact KVH.
• If you hear the cooling fan, turn off the system and allow
it to cool down. Then vacuum the ICM’s vents (see
“Preventive Maintenance” on page 113
).
• If the problem persists, you might need to relocate the
unit to an area that provides better ventilation.
121
The ICM is not receiving satellite signal strength (RSSI)
data from its built-in modem. Try these steps:
• Turn the ICM off, then back on.
• Check the serial data jumper cable on the back of the ICM
connecting between A1 and A2.
122
The ICM’s built-in modem is not communicating. Try these
steps:
• Check the ICM jumper cables.
• Try turning the ICM off, then back on.
• If the error persists, contact KVH.
123
The ICM’s built-in modem is not responding to status
queries. Contact KVH.
124
The software update file you selected is not valid for the
TracPhone V3-IP. Try a new update file.
127
The antenna is not accepting the no-transmit zones setup
from the ICM. Contact KVH.
128
The software update failed. Retry updating the software. If
it fails again, check the power/data cable and the wires on
the back of the ICM.
Error
Description