TracPhone V3-IP User’s Guide
91
Troubleshooting
Error Messages
This section lists the error message codes that might appear on the
TracPhone V3-IP web interface and front panel LCD to indicate a
system problem. Many of these faults should only be repaired by a
KVH-certified technician; contact KVH Technical Support for
assistance (see
“Technical Support” on page 110
).
Error
Description
100
There is an open circuit in the antenna power/data cable.
Check the cable.
101
There is a short circuit in the antenna power/data cable.
Check the cable.
102
The ICM is not providing the proper DC power to the
antenna. Check the wires on the back of the ICM.
103
A software update file was not found on the USB device.
Try these steps:
• Remove the USB device from the ICM, wait 10 seconds,
then reinsert it.
• Verify that a valid TracPhone V3-IP update file (ending
in “.kvh”) is present on the USB device.
• Replace the update file on the USB device with a new file.
• Use a different USB device.
104
The software update file you selected is corrupt. Try a new
update file.
105
The ICM is unable to read from or write to its internal
memory (EEPROM). Contact KVH.
106
The ICM has lost communications with the antenna. Try
these steps:
• Check the wiring on the back of the ICM.
• Check the antenna power/data cable.
• Try turning the system off, then back on.
107
The ICM’s internal temperature exceeds acceptable limits.
Try these steps:
• Listen for the cooling fan inside the ICM. If you don’t
hear the fan, contact KVH.
• If you hear the cooling fan, turn off the system and allow
it to cool down. Then vacuum the ICM’s vents (see
“Preventive Maintenance” on page 113
).
• If the problem persists, you might need to relocate the
unit to an area that provides better ventilation.