Toshiba Strata AirLink DK40, Руководство по программированию

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Automatic Call Distribution Program 39 Flexible Button Assignments for ACD Telephones
6-48
Strata DK40 Programming Manual Spring 1999
Program 39
Flexible Button Assignments for ACD Telephones
Initialised Default: Logical port number = physical port number
Program 90, 91-1, or 91-9 initialises Program 02
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the
left column, since these button names are used in the ACD Agent and Supervisor Guides.
(QWHU 3URJ 0RGH 0 6SNU 6 < +ROG 0 6SNU & +ROG 0 6SNU & & +ROG 0 6SNU & & +ROG
Processor [PDN] Port Range
DK40 000~027
ACD Feature
Button
Designation
Feature
Code
Program
on Agent
Telephone
Program on
Supervisor
Telephone Notes
Log In/
Log Out
(Agent) 451 X Used by Agents to Log In/Out.
Log In/Out + ZZZZ
(ZZZZ = Agent ID code)
Log in/
Log Out
(Supervisor) 451 X Used by Supervisor to Log In/Out
Log In/Out + YYYY
(YYYY = Agent ID code)
3'1
or
3RROHG /LQH
*US
Program
[PDN] or
Pooled
Line Group
Button in
Program 39 X Each Agent telephone must have a unique,
single-appearing [
3'1
] or
3RROHG /LQH *US
button to receive and originate ACD calls.
When the Agent logs into an ACD Group from
any [PDN], that [PDN] is the active ACD Button
on the Agent telephone.
(Supervisor telephones do not require a unique
[
3'1
] or
3RROHG /LQH *US
button unless the
Supervisor telephone will be used as an Agent
telephone periodically.)
Work Unit 444 X Enables the Agent to peg an ACD call with an
account number that will be sent to a SMIS
personal computer and/or SMDR device.
ACD Pickup 446 X X Provides ACD call pickup within the Group. The
Agent must be logged into the same Group in
order to pick up the ACD call. The Pickup call is
considered an ACD call on the MIS status
report.
CODE =
Enter the appropriate feature code.
See the Feature Code Table below.
SELECT = Port Number or Range.
To add a port range, enter XXX
*
XXX (low port
*
high port)
Press Button/LED to be defined.