Contents
TOC-xviii
Strata DK40 Programming Manual Spring 1999
List of Figures
System Record Sheet Sample........................................................................1-13
Entering Programming Mode........................................................................1-14
Programming Button Sequence Overview....................................................1-15
LED Buttons Programming Keystrips ..........................................................1-17
Alpha Mode...................................................................................................6-19
ACD Queue Announcement and Music Patterns..........................................6-28
List of Flowcharts
ACD Group Call Routing .......................................................................6-57
ACD Group Queue/Overflow Operation................................................6-58
ACD Time Out Overflow .......................................................................6-59
ACD Overflow Point ..............................................................................6-60
After Shift Operation ..............................................................................6-61
All Agents Unavailable Operation .........................................................6-62
Agent Telephone Ring No Answer Operation .......................................6-63
ACD Queue Pattern Configuration – One Announcement Only ...........6-64
ACD Queue Pattern Configuration – Two Announcements ..................6-65
ACD Queue Pattern Configuration – Three Announcements ..............6-67
Содержание Strata AirLink DK40
Страница 1: ...Spring 1999 726 Telecommunications Division Programming Manual ...
Страница 22: ...Introduction Related Documentation xxii Strata DK40DK40 Programming Manual Spring 1999 ...
Страница 246: ...System Station Program 97 Printing Program Data through SMDR 3 188 Strata DK40 Programming Manual Spring 1999 ...
Страница 378: ...GL 8 Strata DK40 Programming Manual Spring 1999 ...