Automatic Call Distribution
Program 18 Agent Names for SMIS/MIS Assignments
6-18
Strata DK40 Programming Manual Spring 1999
Program 18
Agent Names for SMIS/MIS Assignments
Initialised Default:
Initialised Data is Blank
Program 18 Overview
Each Agent ID number (set in
) can be assigned an alphanumeric name (8
characters maximum) that displays on the ACD SMIS displays and reports.
The name for each Agent is entered in this program from a terminal or the programming
telephone (use the Program Record Sheet following Program *14-1).
Note
Program 18 is only applied when the RKYS3 (AA, ACD + SMIS) is installed, and
SMIS is being used. It is not necessary to complete Program 18 when Insight DK is
installed.
➤
To enter an Agent ID name or number
1.
Enter Program 18, then select the desired Agent ID Number.
2.
Enter the Agent name (eight characters maximum, see dial pad callouts below).
➤
To erase data
➤
Press LED button 01.
(QWHU 3URJ 0RGH
0
6SNU
4 ;
+ROG
0
6SNU
‡‡‡
+ROG
0
6SNU
& &
+ROG
0
6SNU
& &
+ROG
Processor
Agent ID Numbers
ACD Group Numbers
Maximum Number of Agent ID Codes
DK40
000~099
01~08
100
DATA = Agent Name (8 characters maximum)
SELECT = Agent ID No. (000~099)
Содержание Strata AirLink DK40
Страница 1: ...Spring 1999 726 Telecommunications Division Programming Manual ...
Страница 22: ...Introduction Related Documentation xxii Strata DK40DK40 Programming Manual Spring 1999 ...
Страница 246: ...System Station Program 97 Printing Program Data through SMDR 3 188 Strata DK40 Programming Manual Spring 1999 ...
Страница 378: ...GL 8 Strata DK40 Programming Manual Spring 1999 ...