If Something Goes Wrong
User's Manual
7-13
Satellite P20
Version
1
Last Saved on 30/05/2003 13:57
ENGLISH using Euro_M.dot –– Printed on 30/05/2003 as T202014-EN
Modem Problems
This section lists common modem problems.
The modem will not receive or transmit properly
Make sure the RJ-11 cable (the one that goes from the modem to the
telephone line) is firmly connected to the modem’s RJ-11 jack and the
telephone line socket.
Check the serial port settings to make sure the hardware and software
are referring to the same COM port.
Check the communications parameters (band rate, parity, data length and
stop bits) specified in the communications program. It should be set up to
transmit at 300, 1200, 2400, 4800, 9600, 14400, 28800, 33600, 56000 bps
(bits per second) or higher. Refer to the program’s documentation for
information on how to change these settings.
To check the modem’s settings and communications parameters:
1.
Click the
My Computer
icon with the secondary button, then click
Properties
.
Windows
®
operating system displays the System Properties dialog
box.
2.
Click the
Hardware
Tab, then the
Device Manager
button.
3.
Click on the modem name listed under Modems.
Windows
®
operating system displays your modem’s Properties dialog
box. This dialog box contains information about your modem
configuration and status.
The modem is on, set up properly and still does not
transmit or receive data
Make sure the line has a dial tone. Connect a telephone handset to the
line to check this.
The other system may be busy or offline. Try making a test transmission
to someone else.
