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If Something Goes Wrong
User's Manual
7-1
Satellite P20
Version
1
Last Saved on 30/05/2003 13:57
ENGLISH using Euro_M.dot –– Printed on 30/05/2003 as T202014-EN
Chapter 7
If Something Goes Wrong
Some problems you may encounter when using the Satellite P20
computer are relatively easy to identify and solve. Others may require
help from your dealer or the manufacturer of a software program.
This chapter aims to help you solve many problems by yourself without
additional help. It covers the problems you are most likely to encounter.
If all else fails, contact nearest TOSHIBA dealer or service support. You
will find information on TOSHIBA’s support services in Appendix E.
Problems That Are Easy To Fix
Your program stops responding
If you are working with a program that suddenly freezes all operations, or
the execution program has stopped responding, you can exit the failed
program without shutting down the Microsoft
®
Windows
®
operating
system or closing other programs.
To close a program that has stopped responding:
1.
Press
Ctrl
,
Alt
, and
Del
simultaneously (once).
The operating system displays the Windows Task Manager box. This
lists all the programs and processes currently in operation. Select the
Applications tab. If a program has stopped responding, the words
“not responding” appear beside its name in the list.
2.
Select the program you want to close then click
End Task
.
Closing the failed program should allow you to continue working. If it
does not, continue with step 3.
3.
Close the remaining programs one by one by selecting the program
name and clicking
End Task
.
4.
Click on the Shut Down drop-down menu of the Windows Task
Manager box and select
Restart
.
Your computer shuts down and restarts, thus restoring operations.
Pressing Ctrl, Alt, and Del simultaneously twice to restart your computer is
not recommended. By closing all open programs prior to shutting down
Microsoft
®
Windows
®
operating system you ensure that all data is saved.
Satellite P20
User's
Manual
7-1