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Chapter 6

Troubleshooting

Problem solving process ...................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Содержание Satellite Click 2 Pro P30W-B

Страница 1: ...User s Manual Satellite P30W B Satellite Click 2 Pro P30W B P35W B dynabook P53 Series ...

Страница 2: ...g Mode 2 1 Conventions 2 1 Using your computer for the first time 2 3 Getting to know Windows 2 9 Turning off the power 2 11 Chapter 3 The Grand Tour The Computer tablet mode 3 1 The Computer laptop mode 3 6 Internal Hardware Components 3 9 Power Condition Descriptions 3 13 Chapter 4 Operating Basics Operating in Tablet Mode 4 1 Using the Touch Screen 4 2 Using the Touch Pad 4 3 The Keyboard 4 4 3...

Страница 3: ...lth Monitor 5 15 TOSHIBA Setup Utility 5 16 Using the Hard Disk Drive HDD Protection 5 17 System Recovery 5 19 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 Legal Footnotes 7 13 Glossary 7 16 Index User s Manual iii ...

Страница 4: ...ve including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy...

Страница 5: ...y be trademarks or registered trademarks of their respective companies Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential ins...

Страница 6: ...wing two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Decla...

Страница 7: ... in working environments other than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environ...

Страница 8: ...s les exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The bl...

Страница 9: ...that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols may not stick depending on the country and region where you purchased REACH Compli...

Страница 10: ...Following information is only for India The use of this symbol indicates that this product may not be treated as household waste By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about recycling of t...

Страница 11: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http w...

Страница 12: ...ibrary is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains E...

Страница 13: ...NCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA...

Страница 14: ...ties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright C year The FreeType Project www freetype org All rights reserved Please replace year with the value from the...

Страница 15: ...ing conditions Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be preserved in all copies of source files Redistribution in binary form must provide a disclaimer that states that the software is bas...

Страница 16: ... and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wanted additions to the library and distribution If you are looking for support start in this list if you haven t found anything to help you in the documentation freetype devel nongnu org Discusses bugs as ...

Страница 17: ...can wake the computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions an...

Страница 18: ...or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they may overheat To keep your computer in prime operating cond...

Страница 19: ... as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely in these circumstance you ...

Страница 20: ...ny of its protruding elements Mobile phones Please be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use Instruction Manual for Safety and Comfort All important information on the safe and prope...

Страница 21: ... Keyboard Dock attached to the computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Dual Operating Mode Your computer is provided with a TOSHIBA Keyboard Dock and supports dual operating mode your computer can be easily converted from a ta...

Страница 22: ...nting the mouse pointer to the lower right or upper right corner of your screen you will find a list of charms Search Share Start Devices and Settings Desktop Click the Desktop tile from the Start screen to access the desktop Start screen You can go back to the Start screen from an app or the desktop by the following ways Click the Start charm Move the mouse pointer all the way into the lower left...

Страница 23: ...s content formatting destroys all stored data It is a good idea to periodically back up the internal Hard Disk Drive or other main storage device to external media General storage media is not durable or stable over long periods of time and under certain conditions may result in data loss Before you install a device or application save any data in memory to the Hard Disk Drive or other storage med...

Страница 24: ...ay panel to be adjusted to provide optimum clarity Figure 2 2 Opening the display panel 1 1 Display panel Product appearance depends on the model you purchased Use reasonable care when opening and closing the display panel Opening it vigorously or slamming it shut could damage the computer Be careful not to open the display panel too far as this could put stress on the hinges and cause damage Plea...

Страница 25: ...mechanical malfunction To disconnect and remove the computer from the keyboard dock follow the steps below 1 Disconnect and remove all peripheral devices and cables connected to the computer 2 Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then click Eject Docking Station You ll receive a notification that it is now safe to remove the computer 3 Press down the com...

Страница 26: ... caused by use of an incompatible adaptor Never plug the AC adaptor into a power source that does not correspond to both the voltage and the frequency specified on the regulatory label of the unit Failure to do so could result in a fire or electric shock possibly resulting in serious injury Always use or purchase power cables that comply with the legal voltage and frequency specifications and requ...

Страница 27: ...r on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions 1 Connect the power cord to the AC adaptor Figure 2 4 Connecting the power cord to the AC adaptor 2 pin plug Figure 2 5 Connecting the power cord to the AC adaptor 3 pin plug Either a 2 pin or 3 pin adaptor cord will be inc...

Страница 28: ...e power cord into a live wall outlet the DC IN Battery indicator should glow Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be ...

Страница 29: ... refer to the Windows Help and Support Start screen The Start screen is the launching pad for everything you can do in the Windows operating system providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information From the Start screen you can just start typing to search for what you want From there you can easily switch between...

Страница 30: ... Share This charm allows you to share items links photos and more Start This charm takes you to the Start screen or if already on the Start screen returns you to your last app Devices This charm allows you to manage your hardware Settings This charm allows you to access your computer s settings volume brightness connecting to the internet and more Tiles Tiles can be accessed and launched from the ...

Страница 31: ...e media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an application is running Doing so could cause loss of data Never turn off the power disconnect an external storage device or remove storage media during data read write Doing so can ca...

Страница 32: ...ks or preserve unsaved data which could interfere with aviation or other systems possibly causing serious injury Before entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost When the AC adaptor is connected the computer will go into Sleep Mode according ...

Страница 33: ...you shut down the computer When the computer is in Sleep Mode the Power indicator will blink white If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back o...

Страница 34: ... Hibernation Mode click the power icon on the Start screen and then select Hibernate In order to show Hibernate in Power menu you need to setup according to the following steps 1 Click Desktop Assist Control Panel System and Security Power Options on the desktop 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailable 4 Se...

Страница 35: ... the current data in memory to the Hard Disk Drive After you turn off the computer and the content of memory has been saved to the Hard Disk Drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge User s Manual 2 15 ...

Страница 36: ...you operate the computer Legal Footnote Non applicable Icons For more information regarding Non applicable Icons please refer to the Legal Footnotes section Please handle your computer carefully to avoid scratching or damaging the surface The Computer tablet mode The following figure shows each important component of the computer User s Manual 3 1 ...

Страница 37: ...8 Memory media slot with a cover 6 Microphone 19 DC IN Battery indicator 7 Windows button 20 Headphone Microphone combo jack 8 Cooling vents 21 Universal Serial Bus USB 2 0 port 9 Stereo speakers 22 HDMI micro port 10 Web Camera back 23 Hook holes 11 Web Camera LED back 24 Docking interface 12 NFC Near Field Communication detection area 25 DC IN 19V jack 13 Wireless communication antennas not show...

Страница 38: ...ol Do not point the web camera directly at the sun Do not touch or press strongly on the web camera lens Doing so may reduce image quality Use an eyeglass cleaner cleaner cloth or other soft cloth to clean the lens if it becomes dirty Web Camera LED The Web Camera LED glows when the Web Camera is operating Ambient light sensor Ambient light sensor can detect the light quality and intensity outside...

Страница 39: ...hout the pre requisite of formal pairing The interactions are intended to be quick simple and delightful simplifying the interactions with daily used devices and promoting a more social computing experience Some models are equipped with NFC function Wireless communication antennas The computer is equipped with the Wireless LAN Bluetooth antennas Legal Footnote Wireless LAN For more information reg...

Страница 40: ...reo headphone Universal Serial Bus USB 2 0 port One Universal Serial Bus port which complies to the USB 2 0 standard is provided on the tablet The USB 2 0 port is not compatible with USB 3 0 devices Please note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associated with a specific device might not operate properly Before re...

Страница 41: ...with the display panel in the closed position Figure 3 2 Front of the computer with display panel closed 3 2 1 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator Provided with some models Product appearance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates the ...

Страница 42: ...nternal batteries Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase using the wrong AC adaptor can cause damage to the computer Universal Serial Bus USB 3 0 ports Two Universal Serial Bus ports which comply to the USB 3 0 standard are provided on the back of the computer The USB 3 0 port is compliant with USB 3 0 standard and backward c...

Страница 43: ...lot lets you insert an SD SDHC SDXC memory card miniSD microSD Card and MultiMediaCard Refer to the Memory media section for more information HDMI out port HDMI out port can connect with Type A connector HDMI cable Headphone Microphone combo jack A 3 5 mm mini headphone microphone combo jack enables connection of a monaural microphone or a stereo headphone The jack with the icon has Sleep and Musi...

Страница 44: ... palm rest is used to control the movement of the on screen pointer To use the Touch Pad simply touch and move your fingertip across it in the direction you want the on screen pointer to go Touch Pad control buttons The two buttons located on the bottom of the Touch Pad are used like the buttons on a standard mouse press the left button to select a menu item or to manipulate text or graphics desig...

Страница 45: ...included in your model open the TOSHIBA PC Health Monitor utility by clicking Desktop Assist Support Recovery PC Health Monitor on the desktop and then click PC Information Legal Footnote CPU For more information regarding CPU please refer to the Legal Footnotes section Hard Disk Drive or Solid State Drive The capacity of the Hard Disk Drive varies depending on the model To check which type of HDD...

Страница 46: ...le The memory module is installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System please refer to the Legal Footnotes section Graphics Processing Unit Graphics processing unit GPU performance may vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when...

Страница 47: ...ally wake up from sleep mode to update the applications that are open To use this function click the icon in the taskbar to start the utility wizard Follow the on screen instructions to complete the initial setup For further information on setting up Intel Smart Connect Technology please refer to the utility help When Intel Smart Connect Technology is enabled the computer may be turned on automati...

Страница 48: ...ptor connected Battery fully charged Operates No charge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connected Remaining battery capacity is above low battery trigger point Operates LED off Remaining battery capacity is below low battery trigger point Operates LED flashes amber Remaining battery capacity is exh...

Страница 49: ... will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whether the computer s power is on or off Power indicator Check the Power indicator to determine the power status of the computer the following indicator conditions should be noted White Indicates power is being supplied to the computer and the computer is turned on F...

Страница 50: ...if you brought the computer from a cold environment into a warm room When rapid temperature changes are unavoidable leave the computer for around two hours before turning it on to prevent the formation of condensation Remove all external peripheral devices and their connection cables from the computer before carrying Do not drop the computer or apply excessive impact to it Do not leave the compute...

Страница 51: ...he Landscape mode to proceed Using the Touch Screen You can use your finger to manipulate icons buttons menu items the onscreen keyboard and other items on the touch screen Tap Simply tap your finger once on the touch screen to activate an item such as an app Press and hold Press your finger down and leave it there for a few seconds This will show information to help you learn more about an item o...

Страница 52: ...ouch screen gestures to interact with Windows operating system please refer to Help and Support Do not press or push with excess force on the touch screen Do not apply excess force when cleaning the touch screen Never touch the screen with a sharp object such as a ball point pen which may scratch or damage the surface Do not use a protecting sheet for the touch screen as it may decrease its sensit...

Страница 53: ...charms Search Share Start Devices Settings Swipe from the top edge opens or closes the app command bar Some of the Touch Pad operations described in this section are only supported in certain applications The Keyboard The number of keys available on your keyboard will depend on which country region your computer is configured for with keyboards being available for numerous languages There are diff...

Страница 54: ...rd on the desktop Special function mode allows you to use special functions without pressing the FN key Special function mode Standard F1 F12 mode Function F1 FN F1 Launches the help file supplied with the software F2 FN F2 Decreases the computer s display panel brightness in individual steps F3 FN F3 Increases the computer s display panel brightness in individual steps F4 FN F4 Changes the active...

Страница 55: ...ges the display resolution FN FN Turns the keyboard backlight on or off This function is supported with some models Some functions will show the toast notification at the edges of the screen Those toast notifications are disabled at factory default You can enable them in the TOSHIBA Function Key application To access it click Desktop Assist Tools Utilities Function Key on the desktop Windows speci...

Страница 56: ...ment viewers of 3D video images should be aged 6 or older Children and teenagers may be more susceptible to health issues associated with viewing in 3D and should be closely supervised to avoid prolonged viewing without rest Avoid use of the 3D function when under the influence of alcohol Please read the user s manual that comes with the computer carefully before using the 3D playback function The...

Страница 57: ...formance might deteriorate and the battery life might be shortened Charging the batteries When the power in the battery pack becomes low the DC IN Battery indicator will flash amber to indicate that only a few minutes of battery power remain If you continue to use the computer while the DC IN Battery indicator flashes the computer will enable Hibernation Mode so that you do not lose any data and a...

Страница 58: ...uld charge it at room temperature of between 5 C to 35 C 41 F to 95 F The battery is nearly completely discharged In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging The DC IN Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions The battery has not been us...

Страница 59: ...e A battery s usefulness depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period Hard Disk Drive power off period How often and for how long you use the Hard Disk Drive and external disk drives for example optical disc How much charge the b...

Страница 60: ...ter s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adapto...

Страница 61: ... to work correctly Therefore it is not possible to guarantee that all memory media will operate properly Figure 4 4 Examples of memory media Secure Digital SD Card microSD card adaptor and microSD card MultiMediaCard MMC Points to note about the memory media card SD SDHC SDXC and microSD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to preven...

Страница 62: ... including the protected area you will need to obtain an appropriate application that applies the copy protection system Media care Observe the following precautions when handling the card Do not twist or bend cards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty Afte...

Страница 63: ... memory card Set the write protect switch to the lock position if you do not want to record data Inserting memory media The following instructions apply to all types of supported media devices To insert memory media follow the steps as detailed below 1 Turn the memory media so that the contacts metal areas face down 2 Insert the memory media into the memory media slot on the computer User s Manual...

Страница 64: ...t touch the metal contacts You could expose the storage area to static electricity which can destroy data Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied doing so may cause data to be lost Removing memory media The following instructions apply to all types of supported media devices To remove memory media follow the steps as detailed below 1 Cl...

Страница 65: ...ernal display devices have not been confirmed some devices may not function properly The HDMI port HDMI High Definition Multimedia Interface port digitally transfers both video and audio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI port Some models can support ultra high definition 3840 x 2160 pixels display on compa...

Страница 66: ...ug it please wait at least 5 seconds before you re plug the HDMI cable again When you change the display output device the playback device may not switch automatically In this case in order to set the playback device to the same device as the display output device please adjust the playback device manually by the following steps 1 Click Desktop Assist Control Panel Hardware and Sound Sound on the ...

Страница 67: ...upport Wireless display a wireless technology which utilizes Wi Fi to allow the computer to be wirelessly connected to external displays including TVs as extended screens With Wireless display documents streamed local media contents or other online contents can be shared wirelessly with others To use Wireless display either one of the following devices is required A compatible external display wit...

Страница 68: ...ome of the items that are available from your reseller or TOSHIBA dealer Universal AC Adaptor If you frequently use your computer at more than one site it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you Sound System and Video mode This section describes some of the audio control functions Volume Mixer T...

Страница 69: ...ound sound complete with deep rich bass and crystal clear dialog DTS Sound is provided with some models It provides the following features Immersive surround sound with bass and dialog enhancement Broad sweet spot with elevated sound image Improved volume output delivering maximum volume without creating clipping or distortion Dialog enhancement for clear and intelligible vocals Bass enhancement f...

Страница 70: ... for example a 3D application or video playback you may see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is displayed properly User s Manual 4 21 ...

Страница 71: ...uter and details how to start them For further information on their operation you may refer to each utility s online manual help files or README TXT file if applicable TOSHIBA Desktop Assist TOSHIBA Desktop Assist is a graphical user interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier To access this util...

Страница 72: ...as Color Correction and Sharpness on video playbacks This feature is only provided with some models To access this utility click Desktop Assist Tools Utilities Display Utility on the desktop For details on this utility see the help file TOSHIBA Password Utility This utility allows you to set a password in order to restrict access to the computer To access this utility click Desktop Assist Tools Ut...

Страница 73: ...me power consumption to periods when demand is lower The utility also supports eco charge mode The battery will not be fully charged in this mode thus extending the battery s life cycle It is recommended using the computer with AC adapter connected as the battery operating time is comparatively short in this mode Depending on the usage situation the battery s life cycle might not be extended prope...

Страница 74: ...berLink MediaStory TOSHIBA Function Key This utility allows you to perform some features by pressing a specified key or combined with the FN key To setup this utility click Desktop Assist Tools Utilities Function Key on the desktop For details please refer to the Function Key section TOSHIBA Service Station This application allows your computer to automatically search for TOSHIBA software updates ...

Страница 75: ...ktop TOSHIBA TruCapture This software is a camera application with special features to take improved snapshots of whiteboards printed materials notebooks etc To access it click the TruCapture icon on the Start screen For details on this utility see the help file Dragon Assistant Dragon Assistant leverages the power of speech recognition technology offering you the freedom and flexibility to contro...

Страница 76: ...ssed This can be specified in the Power Options System automatic Sleep Hibernation Mode 1 This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time This can be specified in the Power Options Power on password Two levels of password security supervisor and user are available to prevent unauthorized acce...

Страница 77: ... restores the computer from Sleep Mode depending on the external devices connected to the USB ports For example if a mouse or USB keyboard is connected to a USB port clicking the mouse button or pressing the keyboard will wakeup the computer Heat dispersal 1 To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the proc...

Страница 78: ...puter Be sure to keep the media in a safe place When entering the character string to register the password enter from the keyboard character by character and do not enter as ASCII code or copy and paste the character string In addition ensure that the registered password is correct by outputting the character string to the password file When entering a password do not enter any characters for exa...

Страница 79: ...efer to Turning on the power Supervisor Password If you set a Supervisor Password some functions might be restricted when a user logs on with the User Password To set a Supervisor Password Click Desktop Assist Tools Utilities Password Utility Supervisor Password on the desktop This utility lets you do the following Register or delete the Supervisor Password Specify restrictions for general users S...

Страница 80: ...IBA System Settings window Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in grey are possible to confirm their status TOSHIBA System Settings screen may have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Slee...

Страница 81: ...s even if they are compliant with the USB specification In those cases turn the power of the computer ON to charge the device When Sleep and Charge function is enabled USB bus power DC5V will be supplied to compatible ports even when the power of the computer is turned OFF USB bus power DC5V is similarly supplied to the external devices which are connected to the compatible ports However some exte...

Страница 82: ...the compatible ports while the computer is turned off When USB device cannot be charged by Auto Mode change to Alternate Mode This function may not be able to be used with some connected external devices even if the appropriate mode is selected In this situation disable and stop using this function Some external devices cannot use Auto Mode As for the specifications of the external devices please ...

Страница 83: ... 1 5A When your computer battery capacity is too low to continue System ON CDP Charge Mode may not work In those cases connect the AC adaptor and reboot the computer Always use the USB cable that was included with your USB device When System ON CDP Charge Mode or USB Sleep and Charge function is enabled the USB Wakeup function may not work In that case use a USB port without USB Sleep and Charge f...

Страница 84: ...round Music playback can be controlled even when the application is in the background Playback of high bit rate content may cause frame dropping audio skipping or decrease in computer performance The above problems could be remedied by turning Resolution off Tap click the Refresh button on app commands to refresh the content displayed on Library Screen It won t be refreshed automatically If sleep ...

Страница 85: ...light illumination time and temperatures for various devices The collected information is not limited to the examples specified here The stored data uses a very small portion of the total hard disk capacity approximately 10MB or less per year This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer It may also be...

Страница 86: ... changes which may interfere with the operation of the program are detected Follow the instructions displayed on screen in the message TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu based user interface so that you can easily view and change BIOS settings To enter the BIOS setup utility follow the steps below 1 Save your work 2 Click the power icon on ...

Страница 87: ...ng the Hard Disk Drive HDD Protection Some models have the function for reducing the risk of damage on the hard disk drive Using an acceleration sensor built into the computer HDD Protection detects vibration shocks and similar signs of movement of the computer and automatically moves the Hard Disk Drive head to a safe position to reduce the risk of damage that could be caused by head to disk cont...

Страница 88: ... is detected System Tray Icon Move the slider to the right to show HDD Protection icon on the Windows Taskbar There are the following conditions for HDD Protection icon Normal TOSHIBA HDD Protection is enabled Protection TOSHIBA HDD Protection is active The hard disk drive head is in a safe position OFF TOSHIBA HDD Protection is disabled Detection Level There are four sensitivity levels in which v...

Страница 89: ...When HDD Protection detects computer vibration the Hard Disk Drive head is parked and the 3D object disk rotation will stop When the head is un parked the disk will begin to rotate again Click 3D Viewer button to start This 3D object virtually represents the Computer s internal Hard Disk Drive This representation may vary from the actual number of disks disk rotation head movement part size shape ...

Страница 90: ...and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand A recovery image of the software on your computer is stored on the Hard Disk Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application will allow you to choose from a variety of...

Страница 91: ... Boot Mode option in the BIOS setup utility before restoring 1 Launch the BIOS setup utility Please refer to TOSHIBA Setup Utility section for further information 2 In the BIOS setup screen select Advanced System Configuration Boot Mode Note Please skip the following contents if you cannot find the Boot Mode option in your system 3 Select UEFI Boot Default If you set the Boot Mode as CSM Boot the ...

Страница 92: ...f you subsequently set up your Hard Disk Drive again do not change delete or add partitions in a manner other than specified in the manual otherwise you may find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your Hard Disk Drive you may find that it becomes impossible to setup your computer Make sure...

Страница 93: ...k Update and recovery under PC settings and then click Recovery 3 Click Get started under Remove everything and reinstall Windows 4 Follow the on screen instructions to finish the recovery User s Manual 5 23 ...

Страница 94: ... in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this che...

Страница 95: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Страница 96: ...wer on again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultaneously once in laptop mode or...

Страница 97: ...g HDD Recovery If your computer starts to load the Operating System instead of desired advanced options follow the steps below Please make sure that fast startup is disabled in the Power Options by following the steps below 1 Click Desktop Assist Control Panel System and Security Power Options on the desktop 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Chan...

Страница 98: ...tically Leave the computer off until it reaches the room temperature If the computer has reached room temperature and it still does not start or if it starts but shuts down quickly contact TOSHIBA Support AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN Battery indicator Please refer to the Power Condition Descriptions sect...

Страница 99: ...ndicator if it does not glow allow the computer to charge the battery for at least twenty minutes If the DC IN Battery indicator starts to glow after this period allow the battery to continue to charge for at least another twenty minutes before turning on the computer However if the indicator still does not glow the battery may be at the end of its operating life and should be replaced However if ...

Страница 100: ... Keyboard Keyboard problems can be caused by the setup and configuration of the computer please refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to ...

Страница 101: ...ng within the TOSHIBA System Settings Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive Please refer to the operating system s documentation or online Help File for further information on operating and using the Defragmentation utility As a last resort you...

Страница 102: ...h Pad Problem Procedure The Touch Pad does not work Check the Device Select settings Click Desktop Assist Control Panel Hardware and Sound Mouse on the desktop On screen pointer does not respond to pointing device operation In this instance the system might be busy Try moving the mouse again after waiting a short while Double tapping Touch Pad does not work In this instance you should initially tr...

Страница 103: ...e on the desktop If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly attached Double clicking ...

Страница 104: ...entation supplied with the mouse for instructions on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to e...

Страница 105: ...methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will discharge during ...

Страница 106: ... volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the c...

Страница 107: ...isconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not display when turne...

Страница 108: ...istance Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first Before contacting TOSHIBA try the following Review troubleshooting sections in the documentation supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult ...

Страница 109: ...tely 331 w x 249 d x 19 9 h millimeters laptop mode Approximately 331 w x 249 d x 22 99 h millimeters laptop mode with a secondary HDD and battery pack not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet ...

Страница 110: ...ifications Wire size Minimum 0 75 mm2 Current rating Minimum 2 5 amperes Certification agencies China CQC U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two condu...

Страница 111: ...N systems Direct Sequence Spread Spectrum DSSS Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to The IEEE 802 11 Standard on Wireless LANs Revision a b g n b g n or Revision a b g n ac as defined and approved by the Institute of Electrical and Electronics Engineers Bluetooth Modules are designed to be interoperable with any product with Bluetooth wireless technol...

Страница 112: ...like for example mobile phones Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations TOSHIBA believes Wireless products are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and inte...

Страница 113: ...possible to make a network connection to a specified network name using the ad hoc network function If this occurs the new network will have to be configured for all computers connected to the same network in order to re enable network connections Please be sure to use new network name Security TOSHIBA strongly recommend that you enable encryption functionality otherwise your computer will be open...

Страница 114: ...is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as primary users i e priority users of the bands 5 25 to 5 35GHz and 5 65 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which eli...

Страница 115: ...following radio frequency and safety standards Europe Restrictions for Use of 2400 0 2483 5MHz Frequencies in Europe France Outdoor use limited to 10mW e i r p within the band 2454 2483 5MHz Military Radiolocation use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is re...

Страница 116: ...reas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight 2 Permitted to use for public wireless access local networks on board aircraft during a flight at the altitude not less than 3000m Restrictions for Use of 5470 5725MHz Frequencies in Europe Italy For private use a general auth...

Страница 117: ...anada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivante...

Страница 118: ...ter user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca Taiwan Article 12 Without permission granted by the NCC any company enterpr...

Страница 119: ... interfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication...

Страница 120: ...equipment of low power data communication system radio station stipulated in the Telecommunications Business Law of Japan Intel Centrino Wireless AC 7265 Wireless LAN and Bluetooth The Name of the radio equipment 7265NGW DSP Research Inc Approval Number D140017003 Intel Centrino Wireless N 7265 Wireless LAN and Bluetooth The Name of the radio equipment 7265NGWBN DSP Research Inc Approval Number D1...

Страница 121: ... following table If you use this equipment in the countries regions which are not listed in the table blow please contact TOSHIBA Support As of March 2014 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Korea Latvia Liechtenstein Lithuania Luxemburg Malta Monaco Netherlands Norway Philippin...

Страница 122: ...vary from specifications due to design configuration Under some conditions your computer product may automatically shut down This is a normal protective feature designed to reduce the risk of lost data or damage to the product when used outside recommended conditions To avoid risk of lost data always make back up copies of data by periodically storing it on an external storage medium For optimum p...

Страница 123: ...mbers are achieved on select models and configurations tested by TOSHIBA at the time of publication Recharge time varies depending on usage Battery may not charge while computer is consuming full power After going through many charge and discharge cycles the battery will lose its ability to perform at maximum capacity and will need to be replaced This is a normal phenomenon for all batteries To pu...

Страница 124: ...urrounding electromagnetic environment obstacles access point design and configuration and client design and software hardware configurations The actual transmission speed will be lower than the theoretical maximum speed Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media Glossary The terms in this glossary cover top...

Страница 125: ...ons Commission FHD Full High Definition GB gigabyte GBps gigabytes per second HD High Definition HD High Definition Plus HDD Hard Disk Drive HDMI High definition Multimedia Interface HDMI CEC High definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Serv...

Страница 126: ...mory RTC Real Time Clock S P DIF Sony philips Digital Interface Format SD Secure Digital SDHC Secure Digital High Capacity SDXC Secure Digital Extended Capacity SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin film Transistor URL Uniform Resource Locator USB Universal Serial Bus WAN Wide Area Network WQHD Wide Quad High Definition www World Wide Web User s Manual 7 18 ...

Страница 127: ...13 Display automatic power off 5 6 opening 2 4 screen 3 3 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 G Graphics Processing Unit 3 11 H Hard disk drive automatic power off 5 6 HDMI out port 3 5 3 8 K Keyboard function keys 4 5 Function keys F1 F12 4 5 problems 6 7 Windows special keys 4 6 M Media care Card care 4 13 Memory card...

Страница 128: ...evice 6 9 External monitor 6 13 Hardware and system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 5 Real Time Clock 6 7 Sound system 6 13 TOSHIBA support 6 15 Touch Pad 6 9 USB device 6 11 USB mouse 6 10 R Recovery hard disk drive 5 22 Recovery Media 5 21 Restarting the computer 2 11 S SD SDHC SDXC Card formatting 4 13 note 4...

Страница 129: ...W Web Camera 3 3 Wireless communication 7 4 User s Manual Index 3 ...

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