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To ensure good satellite reception, use your Rider outdoors and keep it upright. Large objects such as
tall buildings can sometimes interfere with reception.
Important
: QuickGPSFix contains information about satellite positions which helps your Rider find
your position faster. QuickGPSFix information is sent to Always Connected devices in real time and to
Smartphone Connected devices when connected to TomTom services using your smartphone. You
can also update QuickGPSFix using
Sending information to TomTom
When you first start navigating or you have reset your Rider, your Rider asks for permission to collect
some information about your use of the navigation device. The information is stored on your Rider until
we retrieve it. We use it anonymously to improve our products and services. If you use our services,
we will also use your location information to deliver the services to you.
You can change whether you send this information to us at any time by doing the following:
1. In the Main Menu, select the
Settings
button.
2. Select
System
.
3. Select
Your Information & Privacy
.
4. Select the button to turn sending of information on or off.
Note
: If you choose not to send location information to us, you will no longer receive our services.
This is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the same,
even if you do not send this information to us.
You can find current and more detailed information at
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of
the device.
Before you use the memory card slot, make sure that you have the latest version of the application
installed on your navigation device by connecting to
When your Rider is up-to-date, you can use a memory card as extra storage space to add extra maps
or to store routes and tracks to your device. Maps can be purchased from
Important
: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Device not starting
In rare cases, your TomTom Rider may not start correctly or may stop responding to your taps.
First, check that the battery is charged. To charge the battery, connect your Rider to the car charger. It
can take 3 - 5 hours to fully charge the battery, depending on the type of device.
Important
: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your Rider begins to restart.
Charging your device
The battery in your TomTom Rider charges when you connect it to your TomTom vehicle charger, to
your computer, or to a USB Home Charger.
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