User Manual-VN1
Version C July 2020
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4.
Troubleshooting
Actuator
4.1
Symptom
Possible cause
Action
Motor runs but spindle does not
move
Gearing system or spindle
damaged
Please contact TiMOTION
No motor sound or movement of
piston rod
The actuator is not properly
connected to the power
supply
Check the connection to the power
supply or the external control unit (if
any)
Customer fuse burned
Check the fuse
Cable damaged
Change the cable
Excessive power consumption
Misalignment or overload in
the application
Align or reduce the load
Try running the actuator without load
Actuator cannot lift full load or
motor runs too slowly
Insufficient power supply
Check the power supply is properly
plugged in
No signal or incorrect feedback
output
Cable damaged
Change the cable
Wrongly connected
Check the wiring
Signal is constantly high/low
Run the actuator to full extension and
retraction
Feedback output overloaded
Reduce the load according to your
chosen feedback type
Actuator runs in smaller steps
Insufficient power supply
Check the power supply
Load is higher than specified
Reduce the load
Actuator cannot hold the chosen
load
Load is higher than specified
Reduce the load