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DISPLAY:
No Display:
1) Turn the Power Switch OFF, wait 30 seconds, then turn the
Power Switch back ON.
2) Insure AC power is present at the wall socket.
3) Check the breaker on the right side of the Printer.
Multiple images/Slow reaction:
1) Turn the Power Switch OFF, wait 30 seconds, then turn the
Power Switch back ON.
2) Replace the Screen Protector.
i-KEY:
DataKey not functioning
1)
Check the User’s account privileges. Insure an “Identification
Key” is assigned to the User’s account (the last 4 digits of
the i-Key will be displayed in the Account privileges).
X
If “Not Trained” is displayed in the User’s account, no
i-Key is assigned to the User.
PRINTER:
Printer wont print/No selections appear in the
Reports Menu:
1) Turn the Power Switch OFF, wait 30 seconds, then turn the
Power Switch back ON.
2) Insure paper is loaded correctly in the Printer.
3) Insure the Printer paper loading door is closed properly.
Troubleshooting
Paper cutter should be cleared of
paper shavings occasionally by
using compressed air.
Thermal Paper Specifications:
Paper width - 3 1/8” width
Thickness - 3.25 ml
Thermal coating on outside of roll