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Troubleshooting
BILL ACCEPTORS:
At least one Bill Acceptor needs cleaning:
1)
Press “Done” to remove the reminder from the screen.
2) Clean the Bill Acceptor by the recommended procedure (see
“Cleaning” in the Bill Acceptor section of this manual).
X
The reminder will continue to appear until a “Clear all
odometers” is performed.
Log In > More > Maintenance > Bill Acceptors >
Clean Acceptors > Clear all odometers
Bill Acceptor will not throat bills:
1) Remove and reinstall the cassette.
2) Inspect the cassette for damage.
3) Remove the Bill Acceptor Head, open the clamshell door and
check for jams or obstructions. Insure the clamshell door is
closed properly. Clean all Sensors and Rollers.
4) Turn the Power Switch OFF, wait 30 seconds, then turn the
Power Switch back ON.
Bills jam/Rejects bills
1) Remove and reinstall cassette.
2) Inspect the cassette for signs of damage or abuse.
3) Inspect the quality of bills being rejected\jamming.
4)
Open the “clamshell” and check for obstructions or debris.
5) Remove the roller assembly and check for jams or
obstructions. (Bulk Note Feeders only).
6) Clean the rollers and optical sensors with a damp cloth and
mild detergent (do not use solvents or ammonia based
products.)
LED is not illuminated
1) Remove and re-install the Bill Acceptor Head.