www.THORav.us | [email protected] | (763) 999-4253
™ & ® 2018 THOR AV. © 2022 THOR AV.
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CONTACT
All LED orders ship with Advanced Replacements.
Please contact [email protected] to obtain an
RMA number prior to returning your product to
THOR AV. Do not return the product to the place
of purchase. Write the RMA number on the outside
of the shipping carton.
Any product sent to us
without a valid RMA number will be refused.
Shipping Address:
THOR AV
Attn: RMA Number
8821 Zealand Ave. N, Ste. B
Brooklyn Park, MN 55445 USA
Include the following with the product: a brief
description of the problem, your name, return
shipping address, phone number and the RMA
number. Do not include any accessories. THOR
AV is not responsible for any damage to or loss of
the product during transit. We recommend that
customers obtain a receipt and tracking number
for all packages shipped to us. Turnaround time on
repairs is generally ten business days. If you live
outside of the United States, please contact your
local distributor for warranty service.
WARRANTY SERVICE
You will be responsible for shipping charges to
THOR AV and the product will be returned by
THOR AV. We reserve the right to inspect any
product that may be the subject of any warranty
claim before repair is carried out. To qualify for
warranty service, documentation showing the date
of purchase may be required. Final determination
of warranty coverage lies solely with THOR AV.
NON-WARRANTY SERVICE
If it is determined that the product does not meet
the terms of our warranty, you will be billed for
labor, materials, return shipping and insurance.
There is a $100 USD minimum charge for materials
and labor. Appropriate shipping charges will be
applied. We require payment in advance of repair
by credit card; we accept Visa and Master Card.
In the event the charges are over the minimum
charge, THOR AV will contact you and inform
you of the cost of the repair before any work is
completed.
SUPPORT PROCESS INFORMATION