www.THORav.us | [email protected] | (763) 999-4253
™ & ® 2018 THOR AV. © 2022 THOR AV.
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All THOR AV LED products are warranted to the original purchaser to be free of defects in materials and
workmanship for a period of two years from date of purchase. During this period, THOR AV will, at its
discretion, repair the defective unit or replace it with a new or rebuilt one.
The warranty does NOT cover:
• Damages caused by abuse, accident, improper use, improper handling, improper operation,
improper installation/disassembly of the display or any other customer misconduct.
• Damages due to installation of any unauthorized hardware, accessories, consumable parts or
components.
• Defects, malfunctions or damages caused during transportation.
• Units on which the product serial number has been removed or altered.
• Units that have been serviced by unauthorized personnel.
All implied warranties, including warranties on merchantability and fitness, are limited in time to the length
of this warranty. Some states do not allow time limitations on implied warranties, so this limitation may not
apply to you. THOR AV’s liability is limited to the repair or replacement of its product. THOR AV shall in no
way be held liable for incidental or consequential damages resulting from the use of their product or its
software, including, without limitation, damages from loss of business profits, business interruption, loss
of business information or other pecuniary loss. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
REPAIR POLICY
Please contact [email protected] to obtain an RMA number prior to returning your product to THOR AV.
Do not return the product to the place of purchase. Write the RMA number on the outside of the shipping
carton. Any product sent to us without a valid RMA number will be refused.
Shipping Address:
THOR AV
Attn: RMA Number
8821 Zealand Ave. N, Ste. B
Brooklyn Park, MN 55445 USA
Include the following with the product: a brief description of the problem, your name, return shipping
address, phone number and the RMA number. Do not include any accessories. THOR AV is not
responsible for any damage to or loss of the product during transit. We recommend that customers obtain
a receipt and tracking number for all packages shipped to us. Turnaround time on repairs is generally ten
business days. If you live outside of the United States, please contact your local distributor for warranty
service.
WARRANTY SERVICE
You will be responsible for shipping charges to THOR AV and the product will be returned by THOR AV.
We reserve the right to inspect any product that may be the subject of any warranty claim before repair is
carried out. To qualify for warranty service, documentation showing the date of purchase may be required.
Final determination of warranty coverage lies solely with THOR AV.
NON-WARRANTY SERVICE
If it is determined that the product does not meet the terms of our warranty, you will be billed for labor,
materials, return shipping and insurance. There is a $100 USD minimum charge for materials and labor.
Appropriate shipping charges will be applied. We require payment in advance of repair by credit card;
we accept Visa and Master Card. In the event the charges are over the minimum charge, THOR AV will
contact you and inform you of the cost of the repair before any work is completed.
THOR LIMITED WARRANTY
