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Frequently Asked Questions
I’m using the Ethernet connection to connect to the set but Chipper Check will not
communicate with the set. What do I do?
The Ethernet connection requires a CROSSOVER cable, a standard Ethernet cable will
not work. You need to purchase a CROSSOVER cable.
Can Chipper Check work with a USB connection?
Currently, Chipper Check hardware and software does not work with USB.
I just received Chipper Check and there are no instructions. What do I do?
Load the software on your laptop. Once the software is up and running, it will prompt you to
select a chassis. After selecting a chassis, the software will provide instructions on how to
hook Chipper Check up to the chassis.
Where is the Chipper Check CCF002 upgrade kit?
CCF002 is no longer available. You will need to buy Chipper Check II available on-line at
Thomson Network.
Chipper Check is not communicating with this TV has worked with other sets.
What do I do?
Verify you have the latest software version of Chipper Check. If you are not sure what is the
latest, go to the web site Thomson network and download the latest version.
I have the latest software but Chipper Check is not communicating with the TV.
What do I do?
Please make sure you check all your connections. If there seems to be a problem with
Chipper Check, you can run its internal diagnostics program. Just open up the Chipper
Check program, select the Diagnostics dropdown and run all diagnostics functions. If there
is a problem, you can troubleshoot Chipper Check yourself with schematics and parts list
located on Thomson Network. If you need to contact us, you can send us an email.
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