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44  |   Appendix 2 - Troubleshooting

Smart-Vue Pro Duo / Quatro 

User Guide

Appendix 2 - Troubleshooting 

If you are having difficulties with your configuration, refer to 
the frequently asked questions before contacting technical 
support.

I swapped a sensor and received a Sensor Fail error. 
But then everything seemed OK. What happened?

Most likely, you performed the swap as the sensor was being 
read by the device. This generates an alarm concerning that 
precise moment. If the new sensor is working correctly, the 
problem can be considered as being very temporary and you 
can simply acknowledge the alarm to close it.

The Smart-Vue Pro Duo/Quatro data logger screen is 
black. When I tap the screen, nothing is displayed and 
there does not seem to be any reaction. What should I 
do?

Is your data logger running on battery only?

If so, the batteries might be low and the screen is turned off 
because the data logger is in power saving mode. Try 
plugging in the AC (USB) power supply. If the screen comes 
back on then install fresh batteries (i.e. one after the other) 
and/or leave it plugged in.

Are the batteries inserted correctly?

First, make sure the batteries are installed and inserted in the 
right direction (+/- according to the image in the battery slot). 
Try testing the unit with batteries that are known to be of the 
correct size and voltage (3.6 V Lithium, 3600 mA). If the 
problem persists and the screen does not display anything, 
contact technical support.

The Smart-Vue Pro Duo/Quatro data logger is properly 
connected to the web platform. Why don’t I get any 
temperature readings?

The Smart-Vue Pro wireless protocol is based on Smart-Vue 
Pro LoRaWAN technology. The data logger connects 
wirelessly to your Smart-Vue Pro LoRaWAN-enabled receiver 
and transfers data periodically but not at every reading. If you 
modify data logging settings in Smart-Vue Pro, the values on 
the Smart-Vue Pro Duo/Quatro screen will be updated when 
the next reading interval occurs. Wait for the next transfer 
interval to get your data updated.

This could also be due to a loose cable or improperly 
connected temperature sensor. Check the cable between the 
Smart-Vue Pro Duo/Quatro data logger and the sensor. 

Unplug the sensor and plug it back in. Make sure there are no 
exposed wires. Try a different sensor.

Can external sensors be submerged in glycol?

Yes, for all metal-tipped sensors but not the dual 
temperature/humidity sensor (with the white Teflon/PTFE 
casing). To “absorb” sudden variations in temperature, such 
as those caused by opening and closing the chamber door, 
you may submerge the metal part of the sensor in glycol or 
glycerol. This limits inconsequential temperature variations 
recorded by the sensor. Check your laboratory’s quality guide 
for recommendations and make sure to use a volume of 
glycol that corresponds to the volume of product(s) you are 
monitoring. To achieve the same results, you may also delay 
the transmission of alarms via the software and leave the 
sensors exposed.

CAUTION: 

Remember to use the “Reset battery” 

function when you install fresh batteries but never 
use that function unless you actually change the 
batteries.

Содержание Smart-Vue Pro

Страница 1: ...User Guide 331676H05 Revision A 6 18 2020 Smart Vue Pro Duo Quatro...

Страница 2: ...med by qualified service personnel Material in this manual is for informational purposes only The contents and the product it describes are subject to change without notice Thermo Fisher Scientific ma...

Страница 3: ...6 Hardware Overview 9 Package Contents 10 Technical Specifications 11 Characteristics 11 Dimensions 12 Power Options 13 Getting Started 14 Prerequisites for Getting Started 14 Activating the Smart Vue...

Страница 4: ...nus 28 Settings 31 Sensors 32 Advanced Menu 34 Quick Server Connection Test 36 Data Synchronization 36 Using the Data Logger in Bluetooth only Mode 37 Alarm Management 38 LED Status Indications 38 Ala...

Страница 5: ...itude to constitute a risk of electric shock to a person Battery warning CAUTION This product contains two non rechargeable 3 6V lithium batteries Plugging the device into the AC adapter USB does not...

Страница 6: ...TION Do not use this device in explosive or hazardous environments CAUTION Do not expose your device to any extreme environment where the temperature or humidity is high Such exposure could result in...

Страница 7: ...andard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired op...

Страница 8: ...the EU Directive 2011 65 EU Restriction of the Use of Certain Hazardous Substances in Electronic and Electrical Equipment and the amendment of EU 2015 863 Do not dispose of this product with household...

Страница 9: ...point connections i e between a smart phone and a data logger Wireless range with bluetooth smart reaches up to about 100 feet 30 meters Smart Vue Pro LoRaWAN Very long range wireless communication p...

Страница 10: ...lutions is 21CFRPart11 compatible system and can be used as a document management system in a regulated environment when the entire solution is controlled through the web application Smart Vue Pro It...

Страница 11: ...ro Alarm transmission upon detection ISO 17025 COFRAC calibration in house certified laboratory calibration or NIST traceable calibration Connectivity Wireless connectivity with Smart Vue Pro LoRaWAN...

Страница 12: ...oRaWAN Operation Step Process Comments Table 2 Bluetooth only Operation Step Process Comments 1 Place the Smart Vue Pro Duo Quatro data logger appropriately to monitor your equipment Note Bluetooth co...

Страница 13: ...ng the device Figure 5 Rear view of the data logger Side View The right side of the Smart Vue Pro Duo Quatro data logger features a USB port to power your data logger using the 5 V micro USB adapter p...

Страница 14: ...representative for the latest product information Package Contents 1 Smart Vue Pro Duo Quatro wireless data logger with antenna Two 3 2 V LS17500 batteries with additional screw for battery cover 1 d...

Страница 15: ...Smart Connect mobile application Range Up to about 50 meters 160 ft in line of sight Frequency 2 4 GHz worldwide Monitoring Read interval with Smart Connect operation 15sec to 12 hours Read interval w...

Страница 16: ...cal Specifications Smart Vue Pro Duo Quatro User Guide Dimensions Data Logger in mm Figure 9 Smart Vue Pro Duo Quatro data logger dimensions Mounting Kit Figure 10 Smart Vue Pro Duo Quatro mounting ki...

Страница 17: ...s for battery replacement instructions AC Adapter Optional Input 100 240 V AC auto switching Output 5 V 1 2A Cable Micro USB Optimized power management enables your Smart Vue Pro Duo Quatro data logge...

Страница 18: ...nnect or that you have access to a carrier operated Smart Vue Pro LoRaWAN network To activate your Smart Vue Pro Duo Quatro data logger and enable it to communicate via the Smart Vue Pro LoRaWAN netwo...

Страница 19: ...Smart Vue Pro ready screen is displayed showing waiting for configuration via the web or Smart Connect mobile application depending on your needs This screen is displayed whenever there is no active d...

Страница 20: ...range wireless connectivity enables Smart Vue Pro Duo Quatro data loggers to be placed nearly anywhere in your building or site If you are using a Smart Vue Pro LoRaWAN enabled receiver and the signal...

Страница 21: ...3 To prevent data logger removal you may attach the device to the holder using the optional padlock Figure 16 Optional Padlock 4 To remove the data logger from the holder proceed in the reverse order...

Страница 22: ...uracy It is a simple plug and play functionality with no special configuration or manual update required Data loggers and sensors are independent Any supported sensor can be used with any Smart Vue Pr...

Страница 23: ...ll while mounting the Pt100 sensor This will ensure the sensor is mounted to permit measurement of air temperature only The Pt100which supports temperatures from 200 C to 50 C may be placed inside the...

Страница 24: ...digital sensor Depending on the design of the space to be monitored you may pass the sensor through an access port or opening We recommend that you use the access port or opening 1 During installation...

Страница 25: ...Figure 23 Sensor inside refrigerator chamber data loggers with external sensor only 5 Mounting kit includes a plastic holder that can be mounted using the provided magnet or screws Choose the method...

Страница 26: ...a Logger Use the plastic cable holders provided to attach or coil the excess cable neatly CAUTION When routing the cable for the Smart Vue Pro Duo Quatro sensor avoid direct contact with or close prox...

Страница 27: ...s contained in the user s profile on the Smart Vue Pro Duo Quatro web application You can choose 4 digits of the PIN code and the system adds 2 digits to create a unique 6 digit PIN code Enter the PIN...

Страница 28: ...and alarm status as appropriate The bar at the top of the screen shows status icons and useful reference information as explained in the following sections Figure 26 Smart Vue Pro Duo Quatro with two...

Страница 29: ...a loggers Two Data Logging Sessions two sensors The display can show details for up to two sensors at the same time Figure 29 Two active data logging sessions 6 Latest reading for both sensors More th...

Страница 30: ...e backlight is managed to preserve battery life The backlight turns off after 30 seconds of inactivity following the last user action When the display is turned off touch the Smart Vue Pro Duo Quatro...

Страница 31: ...and the last temperature reading This information scrolls around the Smart Vue Pro Duo Quatro screen until you tap the screen If the device is connected to several sensors the text switches to the ne...

Страница 32: ...figuration Menus The Smart Vue Pro Duo Quatro data logger includes configuration menus to interact with the data logger and setting specific parameters Tap the menu bars to open configuration menus Fi...

Страница 33: ...ructure according to whether the data logger is being used with Smart Vue Pro LoRaWAN or bluetooth wireless communication Features are described in the following sections Menu structure of data logger...

Страница 34: ...er Guide Menu structure of data logger using Bluetooth The structure is the same as for Smart Vue Pro LoRaWAN operation but some options that are not available in bluetooth mode are grayed out Figure...

Страница 35: ...rn to the previous menu 4 Tap the menu icon to return to the home screen Changing the Temperature Unit Temperature readings are either displayed in degrees Celsius C or Fahrenheit F To change the temp...

Страница 36: ...h as the firmware version Smart Vue Pro LoRaWAN wireless frequency and remaining battery capacity can be found in the information screen This information is useful in case you need technical support a...

Страница 37: ...Vue Web application If a sensor is not present or not up to date in the web application you may use the Refresh sensor option to force detect the new sensor and update the configuration To update sen...

Страница 38: ...n or use a pencil eraser to touch the edges more easily Continue to press the screen slide around the edges to all four corners of the screen as shown on the image below Figure 45 Slide your finger or...

Страница 39: ...e Click Save Custom Select your region to determine the proper radio frequency to use Enter the installation code provided to you when you purchased your license Click Save Checking Smart Vue Pro LoRa...

Страница 40: ...ue Pro Duo Quatro solution allows you to force synchronize your Smart Vue Pro Duo Quatro data logger with the server This may be useful to speed up certain operations notably When adding a new sensor...

Страница 41: ...detail in Smart Vue Pro LoRaWAN vs Bluetooth wireless topologies To deactivate Smart Vue Pro LoRaWAN and use your data logger in Bluetooth only mode 1 Make sure that data logging is not currently runn...

Страница 42: ...background theme LED Status Indications The color LED on the Smart Vue Pro casing indicates data logger status and offers simple patterns based on status as described below CAUTION Regardless of data...

Страница 43: ...as long as the alarm condition is still present Acknowledging an Alarm When an alarm is in progress the Smart Vue Pro Duo Quatro data logger remains in an alarm state as long as the alarm conditions...

Страница 44: ...cator You may program a delay before the alarm is triggered while setting up data logging For example you could set a 5 minutes delay for the data logger where its value is the multiple of read interv...

Страница 45: ...attery is used which implies a 100 full battery If this step is not performed correctly or if the battery is defective then the battery counter may be invalid 1 Remove the data logger from its mountin...

Страница 46: ...site Here are some recommendations and guidelines for cleaning your data loggers 1 Clean the data logger using a soft cloth lightly moistened with water a detergent or isopropanol alcohol 2 Do not use...

Страница 47: ...enters into an alarm condition Extended use of the screen backlight reduces battery life considerably when the data logger is running on battery power 4 Alarm indicator LED When the system triggers an...

Страница 48: ...uo Quatro data logger is properly connected to the web platform Why don t I get any temperature readings The Smart Vue Pro wireless protocol is based on Smart Vue Pro LoRaWAN technology The data logge...

Страница 49: ...m unter Services Support Conformit WEEE Questo prodotto deve rispondere alla direttiva dell Unione Europea 2012 19 EU in merito ai Rifiuti degli Apparecchi Elettrici ed Elettronici WEEE marcato col se...

Страница 50: ...3 1 801 40 0 Belgium 32 53 73 42 41 32 2 482 30 30 France 33 2 2803 2180 33 2 2803 2180 Germany 0800 1 536 376 49 6184 90 6000 0800 1 536 376 Italy 32 02 95059 552 39 02 95059 552 432 254 375 Netherla...

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