Troubleshooting Guide
Service request protocol
Thermo Fisher Scientific
Thermo Scientific KingFisher
®
Flex User Manual
85
12
The requested movement is not
allowed
Press the
STOP
button twice.
13
The plastic tip comb is not
attached to the holder
Check if the tips are present. If it looks all right, turn ON and OFF, and run
the check protocol according to the KingFisher Flex head and plastics you
are using (see “Operational check” on page 34).
14
The magnetic head is not inserted
to holder
Check that the magnets are fully inserted.
15
The command is not recordable
Contact authorized technical service.
16
Not enough memory available for
recording operation
Delete some unnecessary protocols from the internal memory with BindIt
Software and try again. Repeat this procedure until the protocol fits. It is
recommended that you clean up the program memory from unnecessary
protocols about once a month to prevent this error from occurring.
Code
Warning
Description
100
Timer expired
Contact authorized technical service.
If the KingFisher Flex requires service, contact your local Thermo
Fisher Scientific representative or the Thermo Fisher Scientific technical
service department. Do not under any circumstances send the
instrument for service without any prior contact. It is imperative to
indicate the fault and nature of the required service. This will ensure a
faster return of the instrument to the customer.
Your local Thermo Fisher Scientific representative or distributor will
take care of sending a complaint form (that is, the Warranty Claim
Technical Sheet) to the Thermo Fisher Scientific technical service
department. The Warranty Claim Technical Sheet contains a more
detailed description of the fault, symptom or condition. Give all the
necessary information to the distributor, who will fill out and forward
the Warranty Claim Technical Sheet to the Thermo Fisher Scientific
technical service department.
Check “Packing for service” on page 71. You will find instructions on
how to proceed before shipping the instrument for service to Thermo
Fisher Scientific Oy.
Check that any necessary decontamination procedure has been carried
out before packing. Refer to “Decontamination procedure” on page 70
and “Certificate of Decontamination” on page 86. Ensure that the
Certificate of Decontamination (see Appendix A: “Certificate of
Decontamination”) as well as the return authorization number (RGA)
are sent with the instrument.
The Thermo Fisher Scientific technical service department will keep
you up to date with the progress of service and provide you with any
further details you might need, for example, on maintenance,
serviceability, troubleshooting and replacement.
Service request
protocol
Cont.
Содержание KingFisher Flex
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Страница 4: ...1 2 Introduction Version 1 1 Service Manual Thermo Fisher Scientific KingFisher Flex ...
Страница 6: ...2 2 Operating Instructions Version 1 1 Service Manual Thermo Fisher Scientific KingFisher Flex ...
Страница 7: ...Thermo Scientific KingFisher Flex User Manual DRAFT Rev 1 0 Cat no N07669 ...
Страница 88: ...Frequently Asked Questions Q As 82 Thermo Scientific KingFisher Flex User Manual Thermo Fisher Scientific ...
Страница 100: ...Certificate of Decontamination 94 Thermo Scientific KingFisher Flex User Manual Thermo Fisher Scientific ...
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Страница 109: ...Thermo Fisher Scientific Thermo Scientific KingFisher Flex User Manual 103 Notes ...
Страница 110: ...104 Thermo Scientific KingFisher Flex User Manual Thermo Fisher Scientific Notes ...
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Страница 228: ...13 2 Bulletins Version 1 1 Service Manual Thermo Fisher Scientific KingFisher Flex ...