Thermo GasTech CO-95, Руководство оператора

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iv 71-0011 — REV E
S
ERVICE
P
OLICY
Thermo GasTech maintains an instrument service facility at the
factory as well as authorized service facilities around the world.
Should your instrument require service, you may contact us toll free
at 1-877-GASTECH (427-8324) for US only or 1-510-745-8700,
or visit our website www.thermogastech.com for authorized service
locations.
For warranty or non-warranty repairs, call us to complete a Return
Material Authorization (RMA) form, obtain billing and shipping
information and tell us the nature of the problem. For non-warranty
repairs, you will need to provide a purchase order number. If you
need to set a limit to the repairs costs, state a “Not to Exceed” figure.
If you need a quotation before you can authorized the repair costs,
so state, but understand this will incur additional costs and may
delay processing of the repair.
You may send the unit, prepaid, to: Thermo GasTech, 8407 Central
Ave., Newark, CA 94560-3431, Attn.: Service Department.
Enclose the copy of the RMA (Return Material Authorization) that
was previously faxed to you. Pack the instrument and all its
accessories (preferably in its original packing) and any special
instructions.
Repairs are warranted for 90 days from the date of shipment.
Sensors have individual warranties.
NOTE
Thermo GasTech assumes no liability for work performed by
unauthorized service facilities.