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Preface: About the ProtectServer HSM and ProtectToolkit Installation Guide
Support Contacts
If you encounter a problem while installing, registering, or operating this product, please refer to the
documentation before contacting support. If you cannot resolve the issue, contact your supplier or
Thales Customer Support operates 24 hours a day, 7 days a week. Your level of access to this service is
governed by the support plan arrangements made between Thales and your organization. Please consult this
support plan for further information about your entitlements, including the hours when telephone support is
available to you.
Customer Support Portal
The Customer Support Portal, at
https://supportportal.thalesgroup.com
, is where you can find solutions for
most common problems. The Customer Support Portal is a comprehensive, fully searchable database of
support resources, including software and firmware downloads, release notes listing known problems and
workarounds, a knowledge base, FAQs, product documentation, technical notes, and more. You can also use
the portal to create and manage support cases.
NOTE
You require an account to access the Customer Support Portal. To create a new
account, go to the portal and click on the
REGISTER
link.
Telephone
The support portal also lists telephone numbers for voice contact (
).
Thales ProtectServer HSM 5.9.1 ProtectServer HSM and ProtectToolkit Installation and Configuration Guide
2021-11-02 08:51:40-04:00 Copyright 2009-2021 Thales Group
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