Introduction - 1 - xxiv
CD397-Oper
August 2018 (Rev B)
Mobile Belt Loader Model 660-28
Introduction
Operation Manual
•
Replacement of assembly rather than repair if replacement costs exceed repair costs, and parts
are available. Replacement requires prior approval.
•
Labor operations such as additional diagnostic time, abnormal accessibility or diagnosis time, hot
testing and testing of new parts after repair. Standard labor allowances are included in warranty
labor time standards.
•
Replacement parts damaged in shipment (carrier responsibility).
•
Towing expense or transportation for moving equipment between the customer's location and the
repair location.
WARRANTY
CLAIM
PROCESS
Contact
Textron
GSE:
Phone: 1-800-989-8499 Ext. 1 (Domestic and International)
Email (preferred):
To expedite the claim process please provide the following information:
•
Unit S/N
•
Hours of operation
•
Description of problem or symptoms
•
List of parts required for repairs
•
Shipping address
•
Contact name
•
Contact phone number(s)
Parts:
Textron GSE will ship warranty parts at no charge once the claim has been received and accepted.
Return
Parts:
Not all failed parts need to be returned to Textron GSE. If parts are to be returned, an RGA tag will be sent
with the replacement warranty parts. The tag must be filled out completely and attached to the return
part(s).
Textron GSE reserves the right to invoice for parts being returned for the following reasons:
•
If deemed caused by an unwarrantable failure.
•
If part is damaged due to inadequate packaging.
•
Part was not supplied by Textron GSE
•
Proper documentation was not provided or returned with faulty part.
NOTE:
Textron GSE’s approval is required prior to the start of warranty work on the unit and is
required to ensure warranty invoice acceptance.
NOTE:
Parts not returned within 30 days of claim will be charged to your account.
NOTE:
Textron GSE is not limited to the reasons as listed above.
Property
of
American
Airlines
