CD397-Oper
Introduction - 1 - xxi
August 2018 (Rev B)
Introduction
Mobile Belt Loader Model 660-28
Operation Manual
WARRANTY
INFORMATION
INTRODUCTION
The primary goal of warranty adjustment is to satisfy our customers. Every satisfied customer strengthens
the components of our whole organization - all aspects of the products themselves and the service that
backs them up. This manual is directed to Textron GSE’s distributors and customers of Textron GSE. It
should be used to implement the Warranty Program at every level.
This Warranty Policy and Procedures Manual includes the warranties of Textron GSE’s products. It
explains warranty policy and coverage, and describes the warranty claim process.
Textron GSE is responsible for handling warranty and policy adjustments promptly and in accordance with
the provisions of the Sales and Service Agreement, Textron GSE Warranty Statements and this manual.
Customers who recognize the manual as the “heart” of the warranty system and train their personnel in its
use may expect service personnel qualified to submit claims that are properly completed and fully-
substantiated, resulting in prompt claims payment.
PRE-DELIVERY
PROCEDURES
Established pre-delivery procedures that ensure the appropriate inspections and adjustments are made
prior to equipment being placed in service.
AUTHORIZATION
REQUIREMENTS
-
REPAIRS
REQUIRING
PRIOR
APPROVAL
Certain repairs and claims require prior approval. Any repair which will take more then 2 hours labor to
complete must have prior approval.
NOTE:
The guidelines and requirements in this manual apply to warranty claims submitted to Tex-
tron GSE for reimbursement to the customer.
Property
of
American
Airlines
