Customer Support
Model P5000HX Series CPU User’s Manual
53
Calling Technical Support (7 a.m. - 6 p.m. Central Time)
Step
Action
1
Dial 1-800-627-8700 inside the U.S. Outside the U.S., dial 713-541-8200 (add
any appropriate long distance/international access dialing codes).
2
Have the Texas Microsystems product model and serial numbers available.
3
Upon answer by the automated system, press “3” for Technical Support.
Returning Products for Service
Step
Action
1
Call Technical Support (see the table above), ensuring that you have the
product model and serial numbers available.
2
When a Returned Goods Authorization (RGA) number is assigned, place it,
along with the product serial number, on any packing materials and correspon-
dence. The factory will be unable to accept delivery without these numbers.
Accessing the BBS (available anytime)
Step
Action
1
Dial 713-541-8250 (add any appropriate long distance/international access
dialing codes).
2
Set your communication program to use “ANSI” (sometimes called “ANSI-
BBS”) as the terminal emulation setting.
3
Follow the directions on the screen as the BBS menu system guides you
through the program.
Using the InfoLine Service (available anytime)
Step
Action
1
Dial 1-800-627-8700 (add any appropriate long distance/international access
dialing codes).
2
Upon answer by the automated system, press “190” (the InfoLine extension).
3
Enter information as prompted to order documents.
